Digital Operational Resilience: The New Heart of Operational Risk
Digital Operational Resilience – the ability to avoid customer service interruptions, recover quickly from spontaneous server outages and fully appreciate the potential vulnerabilities while adopting a proactive risk mitigation strategy – is the new centerpiece of Financial Services.
The number of cyber-attacks around the world has soared in recent years, hitting a record peak during the 2020 COVID-19 pandemic with many organisations, across all sectors, being targeted. In 2021, it was reported by QA Financial that over 25% of spend from global Financial Service organisations were leaked into fixing poor software quality and quality engineering in response to increased and intelligent hacks.
In our latest market research report ‘Digital Operational Resilience: The New Heart of Operational Risk‘ – conducted in conjunction with QA Financial, Accourt Payment Specialists, and Reed Smith – we gauge the prevailing sentiments of 39 traditional and challenger banks, asset managers, insurers, payment firms and other Fintechs in the UK and EU.
The research pertains to digital operational preparedness, with The European Commission’s forthcoming Digital Operational Resilience Act (DORA) – aimed to ensure that all participants in the financial system have the necessary safeguards in place to avoid external threats affecting the customer and enabling business as usual – expected to be completed within the next 18-24 months, and the Financial Conduct Authority (FCA) rules taking effect in 2022.
The report explores:
1. The current state and understanding of “digital risk” and “digital resilience”
2. Level of industry preparedness for the forthcoming Financial Conduct Authority (FCA) rules taking effect in 2022, and The European Commission’s DORA legislation taking effect in 2023, are forcing firms to review their understanding of “digital risk”, and their governance processes
3. The significance of third-party risk management and managing ICT service providers
4. How to reduce the impact of ICT risks and improve cybersecurity standards
Digital Operational Resilience Consultation
Expleo’s Digital Operational Resilience assessment tool can be considered the operational litmus test for DORA readiness, but also a mechanism to carry out a well-timed ‘under the bonnet’ review of internal software resilience and system architecture. At a high level, it means understanding vulnerabilities, efficiently plugging gaps and optimising operational functions. Contact us for more details.
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