{"id":109151,"date":"2025-09-05T13:34:03","date_gmt":"2025-09-05T13:34:03","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&p=109151"},"modified":"2026-02-11T15:36:10","modified_gmt":"2026-02-11T15:36:10","slug":"eir-partners-build-leadership-capability","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/eir-partners-build-leadership-capability\/","title":{"rendered":"eir partners with Expleo to build leadership capability"},"content":{"rendered":"\t\t
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Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eir, Ireland\u2019s largest telecommunications network provider, enlisted Expleo Academy<\/strong> to design and deliver a bespoke, in-person Leadership<\/strong> and Management Development programme.<\/strong><\/p>

eir sought to develop their leaders to build capability, boost confidence<\/strong> and equip them to drive<\/strong> performance<\/strong> with clarity and pace. The company had recently launched a new set of organisational values and wanted these to be integrated in the programme in a meaningful way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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recommendation rate from participants<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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average satisfaction score<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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A leadership community confident, connected and ready to lead cultural transformation<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eir had a desire to create a cultural shift<\/strong>, one that offered their leaders the opportunity to grow together and align on what effective leadership looks like. There was a need to embed a new set of company values in a meaningful and consistent way. The ambition was clear, to build leadership capability<\/strong>, particularly among mid to senior-level managers in areas such as influencing, performance management, and leading with confidence in a hybrid, fast-moving environment.<\/p>

The programme aimed to improve their effectiveness, strengthen self-awareness and drive consistency and expertise across the leadership community. They knew that shifting leadership behaviour at scale required something more. They needed external expertise to bring fresh perspective<\/strong>, deliver practical and relevant tools, and provide the right balance of challenge and support to embed change where it mattered most: in the everyday<\/strong> actions of their leaders.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Partnering with Expleo for leadership transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eir chose Expleo Academy for our ability to translate ambition into action, combining deep facilitation expertise with a clear understanding of the organisation\u2019s pace, culture and leadership expectations. The Leadership Pathway<\/strong> was delivered as a fully tailored, in-person development experience<\/strong> focused on practical application rather than theory, using real-world case work, syndicate challenges and peer learning to help participants build confidence in key leadership behaviours such as influence, performance management and cross-functional collaboration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Leadership programme delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Leadership and Management Development programme ran over a two-month period, delivered across two geographical locations. Its aim was to establish a shared set of leadership development priorities across three key parts of the wider eir organisation: eir, open eir and eir evo.\u00a0<\/p>

Patricia McGuire<\/strong>, Director of the Expleo Academy, and John Philp<\/strong>, Head of Leadership and Management Development at Expleo Academy, worked closely with internal stakeholders to understand business priorities, leadership expectations, and cultural context. This collaborative approach shaped a bespoke leadership development solution under the Leadership Pathway umbrella.<\/p>

The contract involved rolling out two distinct Leadership and Management Development modules to 176 participants across the full eir business<\/strong>. Delivery was structured across nine cohorts, each comprising approximately 21 participants, to ensure a consistent, high-quality experience while maintaining a highly participative learning environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eir experienced a safe yet challenging environment from Expleo Academy, one that was high-energy, responsive, and<\/strong> fully attuned to the business.<\/strong><\/p>

The Leadership and Management Development programme enabled eir to strengthen<\/strong> leadership consistency<\/strong> and confidence across the business, accelerating performance, alignment, and cultural engagement, while supporting their culture programme<\/strong> and embedding new corporate values<\/strong>.<\/p>

The programme equipped eir\u2019s leaders with the confidence, behaviours, and practical tools needed to lead more effectively in a fast-moving, performance-driven environment. It established a common leadership language across levels<\/strong>, strengthened internal networks, and enabled managers to handle challenging conversations, drive performance, and influence beyond their direct authority – supporting better decision-making, faster alignment, and improved collaboration.<\/p>

The results were compelling:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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100%<\/strong> of participants across both programmes said they would recommend the workshop to other leaders in eir<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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96%<\/strong> rated the programme content as \u2018Excellent<\/strong>\u2019, with a further 4% rating it \u2018Good\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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94%<\/strong> rated the facilitator\u2019s knowledge and experience as \u2018Excellent<\/strong>\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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100%<\/strong> of participants reported increased confidence<\/strong> in their leadership abilities after the session<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The average recommendation score was 9.5\/10<\/strong>, demonstrating both satisfaction and perceived value at scale<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Overall, the project delivered a confident, connected, and values-aligned leadership community, one now better equipped to lead cultural transformation<\/strong> and deliver business performance with clarity and pace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Investing in our leaders through this programme with Expleo has delivered significant value to our business. We have strengthened leadership capability, deepened alignment and reinforced our cultural goals. Expleo took the time to listen and understand our specific needs, delivering a programme that was both impactful and exceptionally well received.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Nicola McDonnell, Head of Talent and Organisation Development, eir<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LEARN MORE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Expleo Academy offers a portfolio of the latest certified training solutions, available\u00a0worldwide. We continually update our portfolio and capability, so that we can offer you, as an individual, as a leader or as an organisation, the best training delivery and training supporting services available.<\/p><\/span> <\/div>\r\n \r\n

\r\n \r\n LEARN MORE <\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Summary eir, Ireland\u2019s largest telecommunications network provider, enlisted Expleo Academy to design and deliver a bespoke, in-person Leadership and Management Development programme. eir sought to develop their leaders to build capability, boost confidence and equip them to drive performance with clarity and pace. 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