{"id":64124,"date":"2023-07-26T12:17:17","date_gmt":"2023-07-26T12:17:17","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&#038;p=64124"},"modified":"2024-12-09T14:58:57","modified_gmt":"2024-12-09T14:58:57","slug":"royal-mint-digital-transformation","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/royal-mint-digital-transformation\/","title":{"rendered":"Helping The Royal Mint embrace an automation-first approach to digital transformation\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"64124\" class=\"elementor elementor-64124\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7e4a12 gg-simple-text gg-container-small gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7e4a12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-884b6e6\" data-id=\"884b6e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cd5838 elementor-widget elementor-widget-text-editor\" data-id=\"6cd5838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The history of <\/span><a href=\"https:\/\/www.royalmint.com\/\"><span data-contrast=\"none\">The Royal Mint<\/span><\/a><span data-contrast=\"none\"> is woven into the fabric of Britain. Over 11 centuries, the Mint has overseen the reigns of 54 kings and queens, from Alfred the Great to Elizabeth II and most recently King Charles III \u2013 surviving invasions, wars, and political upheavals, in addition to introducing decimalisation over 50 years ago.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"none\">The Royal Mint has a rich history in producing bullion and commemorative and circulating coins, and medals for both domestic and international customers, including medals for the London 2012 Olympics. Today, it is the world&#8217;s leading export mint, making coins and medals for around 30 countries every year \u2013 contributing to millions of lives every day. As a manufacturer, exporter and employer, The Royal Mint has a real stake in the industrial life of the nation, and holds the exclusive contract to produce the UK\u2019s coinage.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3d1e63a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d1e63a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5f548f5\" data-id=\"5f548f5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-333c060 gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"333c060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Royal Mint by the numbers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8ea18 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cf8ea18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1,100 years of continuous production<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Over three billion coins and blanks exported annually\u00a0<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">44.8% increase in website users and 37.6% increase in website sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">0 defects in production of the new website    <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1203c6 gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"c1203c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitally transforming an iconic and revered UK institution <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476d01b elementor-widget elementor-widget-text-editor\" data-id=\"476d01b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">While The Royal Mint is one of the UK\u2019s oldest businesses, it has also evolved in step with social and economic progress, as well as technology trends and scientific advances. In 2020, The Royal Mint put out a tender for a project to further support the digitalisation of its IT infrastructure. From a comprehensive list of contenders, Expleo was selected to partner with The Royal Mint to automate the testing of its digital platforms, helping the company continue its continuous evolution as a customer-centric, e-commerce operation and to enable its strategic goal of diversifying the commercial strands of the business.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Heightened customer expectations around seamless online digital experiences provided the impetus for The Royal Mint to replace legacy systems that were tying up resources and time. To support this transformation, Expleo served as quality partner, with a remit to automate the testing of the e-commerce digital platforms, Enterprise Resource Planning (ERP) across browser-based applications, system interfaces, and mobile applications. By providing guidance on refurbishing IT systems, Expleo supported The Royal Mint\u2019s business-wide focus on continuously improving the customer experience.\u202f\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The Royal Mint placed a high premium on Expleo\u2019s domain expertise and proprietary methods for testing and assuring technology roll-outs as well as its technical capabilities that strengthen overall commercial agility and support on-going business expansion. Expleo applied its advanced testing capabilities to deliver The Royal Mint\u2019s digital transformation agenda and broadened its product offering through a comprehensive website upgrade and replatforming. As part of the project, Expleo implemented a best-in-class testing framework at pace, to identify problems and challenges within the existing IT infrastructure, introducing innovative automation deployments to cover all website functionality. Expleo also oversaw the testing process for The Royal Mint\u2019s switch to a new payment provider.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-27aa69b elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"27aa69b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7f364ed\" data-id=\"7f364ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dc136e elementor-widget elementor-widget-image\" data-id=\"2dc136e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-open-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55099\" alt=\"quotation marks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5eb73 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cd5eb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW69816172 BCX8\">Our role is to support The Royal Mint\u2019s digital journey from manufacturer to e-retailer and financial services provider. The Royal Mint is a customer-centric organisation and is continually striving for improvements to <\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">benefit<\/span><span class=\"NormalTextRun SCXW69816172 BCX8\"> those customers<\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">Since working together, we have made great progress in transforming its legacy operation into an e-commerce-led business, while <\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">retaining<\/span><span class=\"NormalTextRun SCXW69816172 BCX8\"> its unique culture and prestige as an icon of British business. Modernising its systems is one of many steps The Royal Mint is taking to widen its global <\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">appeal as a symbol of excellence and <\/span><span class=\"NormalTextRun SCXW69816172 BCX8\">craftsmanship<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e596b elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b9e596b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-close-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55100\" alt=\"quotation marks close purple\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9897d elementor-widget elementor-widget-heading\" data-id=\"9e9897d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Stephen Magennis, Managing Director, Expleo Technology UK. <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfc546 gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"8cfc546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foundation for expansion\u202f\u202f <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c32c5 elementor-widget elementor-widget-text-editor\" data-id=\"88c32c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Top of the list of deliverables was improving the existing website \u2013 <\/span><a href=\"https:\/\/www.royalmint.com\/\"><span data-contrast=\"none\">RoyalMint.com<\/span><\/a><span data-contrast=\"none\"> \u2013 complete with a refined user experience. After extensive internal work, Expleo helped launch the new site, bringing an innovative, automation-first approach to assure the quality of the software development. The team implemented a quality assurance tool that has allowed The Royal Mint to develop new functionality for a smooth customer journey. As the e-commerce business continues to grow, The Royal Mint can iterate on the work implemented, and the internal web team will continue to monitor the quality of The Royal Mint\u2019s online presence for years to come. The automation regression tools put in place have reduced the number of hours required to execute a core regression test pack by 80%.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:256}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The combined time to execute a regression for both the Royal Mint\u2019s <\/span><a href=\"https:\/\/886.royalmint.com\/\"><span data-contrast=\"none\">lifestyle website<\/span><\/a><span data-contrast=\"none\"> and <\/span><span data-contrast=\"auto\">main website has significantly reduced <\/span><span data-contrast=\"none\">now, the same volume of testing is completed overnight, every day. This includes retesting existing functionality to ensure that changes or updates do not impact existing features.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-471639b elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"471639b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21e3ecf\" data-id=\"21e3ecf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3314f8a elementor-widget elementor-widget-image\" data-id=\"3314f8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-open-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55099\" alt=\"quotation marks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17dcec0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"17dcec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW253626777 BCX9\">We always look to find ways to pass on our <\/span><span class=\"NormalTextRun SCXW253626777 BCX9\">expertise<\/span><span class=\"NormalTextRun SCXW253626777 BCX9\"> in agile working, as this will serve their teams well in the future. The Royal Mint has evolved rapidly in the last three years in terms of development testing. This challenge has brought out the best from our own team at <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW253626777 BCX9\">Expleo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-509884e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"509884e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-close-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55100\" alt=\"quotation marks close purple\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfffbdf elementor-widget elementor-widget-heading\" data-id=\"bfffbdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Ravinder Chahal, On-site Engagement Lead, Expleo. <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aca9b8 elementor-widget elementor-widget-text-editor\" data-id=\"2aca9b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW236712956 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW236712956 BCX9\">Upholding the highest standards of customer service and production, while driving brand value are core focus areas for The Royal Mint. As such, enhancing the functionality is critical for a seamless user journey through the site, and all integrations need to work fluently as part of a streamlined digital experience for customers. The Royal Mint recognised the importance of rigorous testing of these elements before go-live.\u202f<\/span><\/span><span class=\"EOP SCXW236712956 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd71fd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd71fd3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-720c91a\" data-id=\"720c91a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed1e7ea gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"ed1e7ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helping the Royal Mint achieve new standards of testing and quality assurance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3935e gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"6c3935e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Carrying out meticulous end-to-end testing was essential in establishing which existing features were not performing to their highest capabilities, while helping to identify vulnerabilities, and other issues early in the development cycle. Expleo introduced automation tests for a wide range of scenarios, facilitating timely fixes and preventing potential issues from reaching the live website or undermining the customer journey. The team\u2019s automated testing experience also helped improve the accuracy and reliability of test results, eliminating the risk of human error, while significantly reducing the time and effort required to test software applications.\u202f<\/span><\/p><p><span data-contrast=\"none\">Expleo\u2019s testing expertise improved the overall rigour around processes and systems for The Royal Mint. This was achieved through a series of best practice sessions, providing in-depth training for the development team on business agility, quality, and testing. And, due to the innovative nature of the testing tool, Expleo\u2019s team learned valuable lessons from the partnership, which it has been able to apply to best practice models with other clients. As an extension of the engagement, The Royal Mint\u2019s business analysis team also completed <\/span><a href=\"https:\/\/expleoacademy.com\/int\/\"><span data-contrast=\"none\">Expleo\u2019s academy course,<\/span><\/a><span data-contrast=\"none\">\u00a0giving team members an accredited British Computer Science qualification. Now, the team is in an even better position to maintain efficient operational agility and to identify and resolve any issues that may arise due to system changes or updates.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451039f gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"451039f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unlocking new viable revenue streams <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2c341 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"0b2c341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW139840610 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW139840610 BCX9\">In addition to setting a new standard for testing quality, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW139840610 BCX9\">Expleo\u2019s<\/span><span class=\"NormalTextRun SCXW139840610 BCX9\"> automation-first approach <\/span><span class=\"NormalTextRun SCXW139840610 BCX9\">facilitated<\/span><span class=\"NormalTextRun SCXW139840610 BCX9\"> the digitalisation of The Royal Mint\u2019s online commercial operations. The team assured the complete <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW139840610 BCX9\">replatforming<\/span><span class=\"NormalTextRun SCXW139840610 BCX9\"> of the company\u2019s website, helping The Royal Mint <\/span><span class=\"NormalTextRun SCXW139840610 BCX9\">accelerate time to market for new product lines and unlock new revenue streams like their \u2018886\u2019 range. The net result of this engagement also significantly freed up time and resources for The Royal Mint\u2019s employees, boosting productivity, customer satisfaction, and The Royal Mint\u2019s bottom line. Improved testing and bug detection capabilities have assured <\/span><span class=\"NormalTextRun SCXW139840610 BCX9\">good quality<\/span><span class=\"NormalTextRun SCXW139840610 BCX9\"> customer service and dramatically decreased the risk of lost sales due to system downtime. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW139840610 BCX9\">Expleo\u2019s<\/span><span class=\"NormalTextRun SCXW139840610 BCX9\"> quality assurance capabilities also bolstered the security of the Royal Mint\u2019s website, mitigating the risk of cyber-attacks.<\/span><\/span><span class=\"EOP SCXW139840610 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ae63776 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"ae63776\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1781f34\" data-id=\"1781f34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-583645c elementor-widget elementor-widget-image\" data-id=\"583645c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-open-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55099\" alt=\"quotation marks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1805cca elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1805cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SpellingErrorV2Themed SCXW112046164 BCX9\">Expleo<\/span><span class=\"NormalTextRun SCXW112046164 BCX9\"> is a business that enjoys forming long-term partnerships \u2013 and The Royal Mint is one of our longest standing clients. <\/span><span class=\"NormalTextRun SCXW112046164 BCX9\">It\u2019s<\/span><span class=\"NormalTextRun SCXW112046164 BCX9\"> easy to sense the pride they all have in the company. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW112046164 BCX9\">Expleo<\/span><span class=\"NormalTextRun SCXW112046164 BCX9\"> has proved the right cultural fit and <\/span><span class=\"NormalTextRun SCXW112046164 BCX9\">we\u2019re<\/span><span class=\"NormalTextRun SCXW112046164 BCX9\"> proud of what <\/span><span class=\"NormalTextRun SCXW112046164 BCX9\">we\u2019ve<\/span><span class=\"NormalTextRun SCXW112046164 BCX9\"> achieved through our partnership<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f8ccd elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"28f8ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-close-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55100\" alt=\"quotation marks close purple\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95e63b4 elementor-widget elementor-widget-heading\" data-id=\"95e63b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Richard Hartshorne, Business Unit Director, Expleo<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75f6421 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"75f6421\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-659bf3e\" data-id=\"659bf3e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e94ba7f elementor-widget elementor-widget-image\" data-id=\"e94ba7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-open-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55099\" alt=\"quotation marks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1d3fe9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c1d3fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW244764469 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW244764469 BCX9\">As a customer-centric business, we are always striving to <\/span><span class=\"NormalTextRun SCXW244764469 BCX9\">provide<\/span><span class=\"NormalTextRun SCXW244764469 BCX9\"> the best possible service for our customers, at every touchpoint. Continuously improving our website and digital offering is key to that effort and <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW244764469 BCX9\">Expleo\u2019s<\/span><span class=\"NormalTextRun SCXW244764469 BCX9\"> services <\/span><span class=\"NormalTextRun SCXW244764469 BCX9\">provide<\/span><span class=\"NormalTextRun SCXW244764469 BCX9\"> the best platform to meet our needs and deliver a premier customer experience.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b721453 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b721453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"36\" height=\"28\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/03\/quotation-marks-close-en-purple.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-55100\" alt=\"quotation marks close purple\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2830d elementor-widget elementor-widget-heading\" data-id=\"1d2830d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Rich Hobbs, Group IT Director at The Royal Mint<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The history of The Royal Mint is woven into the fabric of Britain. Over 11 centuries, the Mint has overseen the reigns of 54 kings and queens, from Alfred the Great to Elizabeth II and most recently King Charles III \u2013 surviving invasions, wars, and political upheavals, in addition to introducing decimalisation over 50 years [&hellip;]<\/p>\n","protected":false},"featured_media":64126,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[318],"topic":[144,145,151],"industry-taxonomy":[89],"country":[130],"service":[],"class_list":["post-64124","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-study-single-templates-new-template","topic-business-transformation","topic-digital-transformation","topic-quality-assurance-and-software-development","industry-taxonomy-retail-and-logistics","country-united-kingdom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - 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