{"id":7170,"date":"2021-09-01T08:23:00","date_gmt":"2021-09-01T08:23:00","guid":{"rendered":"https:\/\/expleo.com\/?post_type=case-studies&#038;p=14564"},"modified":"2024-08-06T11:57:34","modified_gmt":"2024-08-06T11:57:34","slug":"stepped-approach-to-growth-delivers-cost-and-time-savings-for-eir","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/stepped-approach-to-growth-delivers-cost-and-time-savings-for-eir\/","title":{"rendered":"Stepped approach to growth delivers cost and time savings for eir"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7170\" class=\"elementor elementor-7170\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6808aea gg-simple-text gg-container-small-ptb-96 gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6808aea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9db93f9\" data-id=\"9db93f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a2dccf gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"1a2dccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to start small and scale for long term efficiency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea20f6 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"bea20f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In a rapidly expanding and increasingly competitive market, eir was in need of a solution to increase efficiency, improve quality, enhance customer service and reduce costs.<\/p><p>The Dublin-based telecoms company engaged Expleo to implement its Process Automation (PA) Centre of Excellence \u2014 designed to nurture pilot PA projects to scale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c9714 gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"54c9714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eca368 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"8eca368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Securing buy-in from senior leadership and key stakeholders<\/li><li>Laying foundations for long term scalable delivery of PA<\/li><li>Underlying applications and business processes changing frequently<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab2109 gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"3ab2109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb21dd gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"dfb21dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To increase the likelihood of long term success, Expleo consultants ran a proof of value project. This starts by identifying and building skills among staff and running workshops to encourage engagement and excitement around PA. Two demo processes were then automated to demonstrate the value of the technology. With buy-in secured from senior leadership, funding was approved for a pilot. The pilot focussed on automating business-critical processes in close collaboration with the IT and security departments to eliminate silos.<\/p><p>Expleo implemented PA development across MS-Windows and Citrix automating SAP Web MS-Office and multiple CRM and Sharepoint systems. At the same time, foundations for the PA Centre of Excellence were laid, putting in place a scalable delivery model that would allow for quick and sustained growth after the pilot phase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ead9908 gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ead9908\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6b57ef\" data-id=\"c6b57ef\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdfac92 elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"bdfac92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\teir partnered with Expleo for our RPA journey, starting with a pilot and building out a Centre of Excellence to continue expanding our Digital Workforce. Expleo created and implemented an operating model that has been successful across sales, online and finance. Expleo is helping us extend to the broader organisation with a clear focus on business benefits and relevant upskilling for our teams.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">eir Chief Information Officer, Brian Chapman<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d5f0c gg-simple-text gg-container-small-ptb-96 gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d5f0c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fb6a00\" data-id=\"7fb6a00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5074ce gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"c5074ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Making PA work for everyone.<\/strong> The Expleo team engaged with key stakeholders throughout the 12-week process, educating staff on what PA could help them achieve, how their roles may change, and what would be required from their respective departments<\/p><p>Expleo\u2019s Process Automation Methodology and Best Practice were tailored to eir\u2019s specific efficiency and cost reduction objectives, with success measured against pre-agreed criteria.<\/p><p>The foundation laid by a successful pilot programme enabled the team to drive further automation across sales, finance, and customer operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f192f gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"d6f192f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you have experienced any of the challenges discussed above, book a call with a member of our expert team.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b25a768 gg-button-v4 gg-pb-72 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b25a768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/HyperautomationBooking@ardianet.onmicrosoft.com\/bookings\/s\/C1ZoqHRlP02q1AbAvFkDsw2\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2587265 gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"2587265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/\/2022\/01\/expleo-future-of-work-report-an-analysis-of-process-automation.pdf\" target=\"_blank\">Read Expleo\u2019s exclusive 2021 report<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1219ba7 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"1219ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Which looks at the latest developments in Process Automation across five key territories:<\/p><ul><li>Utilising the tech-driven generation<\/li><li>Unifying people and robots<\/li><li>Identifying barriers to RPA adoption<\/li><li>Implementing Process Automation<\/li><li>Empowering your workforce<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-311d490 gg-simple-cta-purple-section gg-container-small-ptb-96 gg-simple-text elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"311d490\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c41340\" data-id=\"7c41340\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29e99ca gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"29e99ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a46168  gg-custom-padding-bottom elementor-widget elementor-widget-image\" data-id=\"0a46168\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"425\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/09\/benefits-eir-en.svg\" class=\"attachment-large size-large wp-image-33391\" alt=\"Benefits Eir Expleo EN\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381b6bc gg-simple-cta-section-grey gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381b6bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a05d13\" data-id=\"3a05d13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be66c37 elementor-widget elementor-widget-gravity-advanced-cta\" data-id=\"be66c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gravity-advanced-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"gg-advanced-cta\">\r\n            \r\n        <p class=\"gg-advanced-cta__heading gg-tagline-heading-left\">\r\n        <strong>        DIGITAL TRANSFORMATION        <\/strong>        <\/p>\r\n        \r\n        <h2 class=\"gg-advanced-cta__subheading gg-font-v2\">\r\n                <span>Hyperautomation<\/span>                <\/h2>\r\n                <div class=\"gg-advanced-cta__description gg-font-v9\">\r\n            <span><p>At every step of the product and service lifecycle, Expleo improves process efficiency through robotic process automation and machine learning, enabling the execution of error-free tasks, at high volume and speed.<\/p><\/span>        <\/div>\r\n        \r\n        <div class=\"gg-advanced-cta__button-first gg-advanced-cta__button gg-button-v3\">\r\n            <a href=\"https:\/\/expleo.com\/global\/en\/services\/digital-transformation\/\">\r\n                learn more            <\/a>\r\n        <\/div>\r\n\r\n                <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expleo&#8217;s expertise saved eir thousands of man-hours and reduced order processing time by 60%.<\/p>\n","protected":false},"featured_media":1945,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[],"topic":[164,144,145,147],"industry-taxonomy":[163,132],"country":[119],"service":[216,60],"class_list":["post-7170","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","topic-artificial-intelligence-and-robotics","topic-business-transformation","topic-digital-transformation","topic-innovation-and-r-and-d","industry-taxonomy-energy-and-utilities","industry-taxonomy-telecoms-and-media","country-ireland","service-digital-transformation","service-tech-enabled-business-processes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo&#039;s growth approach saves time and costs for 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