{"id":7210,"date":"2021-08-26T14:45:00","date_gmt":"2021-08-26T14:45:00","guid":{"rendered":"https:\/\/expleo.com\/?post_type=case-studies&#038;p=14629"},"modified":"2024-08-06T11:58:33","modified_gmt":"2024-08-06T11:58:33","slug":"expleo-process-automation-saves-global-insurer-2-million-on-a-single-process","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/expleo-process-automation-saves-global-insurer-2-million-on-a-single-process\/","title":{"rendered":"Expleo Process Automation Saves Global Insurer $2 million on a single process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7210\" class=\"elementor elementor-7210\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c2c2b2 gg-simple-text gg-container-small-ptb-96 gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c2c2b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bb7cce\" data-id=\"8bb7cce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a2dccf gg-font-v5 gg-text-with-paddingbottom gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"1a2dccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Process Automation (PA) generated time and cost savings, and increased compliance.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea20f6 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"bea20f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAutomation is fast becoming a key differentiator among global insurance providers. With pressure increasing on teams to meet the growing demands of customers, organisations must find new ways to stay\u00a0<strong>relevant, compliant, and profitable.\u00a0<\/strong>\n\nWorking in partnership, PA was implemented and improved across several key functions to deliver cost and time savings, and increase compliance across the board.\n\nWith its PA journey already underway, our client turned to Expleo to accelerate its progress towards these aims. The Expleo team immediately got to work integrating with existing automation squads to enhance current programmes and increase the process pipeline <strong>for future <\/strong>automations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c9714 gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"54c9714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-093e51a gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"093e51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Obtaining and combining data from multiple sources<\/li><li>Optimising partly automated processes<\/li><li>Processing over 100,000 customer records in reasonable timeframes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-384b61c gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"384b61c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3481ea gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"c3481ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo\u2019s multi-skilled team of consultants implemented process automation along with a range of complementary integrated technologies.<\/p><p>Combining Microsoft Power Apps and Power Automate with a Blue Prism process we automated adjuster compliance. A notification is now sent to adjusters informing them of the need to complete a claim or contact the customer before the deadline. Around 2,000 claims are now processed daily, with timely communication to customers improving significantly.<\/p><p>With previous week-long processes reduced to hours and seamless integration between departments and systems, Expleo has helped this leading Global Insurance company amplify the impact of every member of its team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ead9908 gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ead9908\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6b57ef\" data-id=\"c6b57ef\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdfac92 elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"bdfac92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tExpleo has been a tremendous partner in our organization\u2019s RPA journey. The team brings automation expertise in development, strategic delivery and training. They can help you determine how to prioritise opportunities, assess value, and deliver automations across an enterprise.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Product Owner,  Emerging Tech<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d5f0c gg-simple-text gg-container-small-ptb-96 gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d5f0c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fb6a00\" data-id=\"7fb6a00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5074ce gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"c5074ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>COVID-19 continues to impact organisations across the world.\u00a0<\/strong>For those like our client, with PA in place, tactical solutions deployed within days have provided a lifeline.<\/p><p>Our client offered a relief refund to support customers during the challenging time, with each claim noted in its tracking system.<\/p><p>Without process automation, combining multiple data sources and manually adding notes to applications took three minutes per record. This was not practical when serving over 100,000 customers.<\/p><p>With Power Query, the Expleo team combined data from multiple sources into a single file. This enabled bots to add data to the work queue and begin processing right away. By leveraging API\u2019s to run tasks, the development process took less than a week.<\/p><p>Claim processing time was\u00a0under one second per record with an exception rate of less than 1%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f192f gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"d6f192f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you have experienced any of the challenges discussed above, book a call with a member of our expert team.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5314d97 gg-button-v4 gg-pb-72 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5314d97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/HyperautomationBooking@ardianet.onmicrosoft.com\/bookings\/s\/C1ZoqHRlP02q1AbAvFkDsw2\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f15d1a gg-font-v8 gg-custom-dark-purple-color elementor-widget elementor-widget-heading\" data-id=\"4f15d1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/\/2022\/01\/expleo-future-of-work-report-an-analysis-of-process-automation.pdf\" target=\"_blank\">Read Expleo\u2019s exclusive 2021 report<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8982c2 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"c8982c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Which looks at the latest developments in Process Automation across five key territories:<\/p><ul><li>Utilising the tech-driven generation<\/li><li>Unifying people and robots<\/li><li>Identifying barriers to RPA adoption<\/li><li>Implementing Process Automation<\/li><li>Empowering your workforce<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee39581 gg-simple-cta-purple-section gg-container-small-ptb-96 gg-simple-text elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee39581\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4735857\" data-id=\"4735857\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c15346d gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"c15346d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2747f94  gg-custom-padding-bottom elementor-widget elementor-widget-image\" data-id=\"2747f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"275\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/08\/benefits-global-insurer-en-1.svg\" class=\"attachment-large size-large wp-image-29310\" alt=\"key benefits global insurer\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381b6bc gg-simple-cta-section-grey gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381b6bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a05d13\" data-id=\"3a05d13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be66c37 elementor-widget elementor-widget-gravity-advanced-cta\" data-id=\"be66c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gravity-advanced-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"gg-advanced-cta\">\r\n            \r\n        <p class=\"gg-advanced-cta__heading gg-tagline-heading-left\">\r\n        <strong>        DIGITAL TRANSFORMATION        <\/strong>        <\/p>\r\n        \r\n        <h2 class=\"gg-advanced-cta__subheading gg-font-v2\">\r\n                <span>Hyperautomation<\/span>                <\/h2>\r\n                <div class=\"gg-advanced-cta__description gg-font-v9\">\r\n            <span><p>At every step of the product and service lifecycle, Expleo improves process efficiency through robotic process automation and machine learning, enabling the execution of error-free tasks, at high volume and speed.<\/p><\/span>        <\/div>\r\n        \r\n        <div class=\"gg-advanced-cta__button-first gg-advanced-cta__button gg-button-v3\">\r\n            <a href=\"https:\/\/expleo.com\/global\/en\/services\/digital-transformation\/\">\r\n                learn more            <\/a>\r\n        <\/div>\r\n\r\n                <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expleo&#8217;s solutions helped create a workplace that works &#8211; for everyone.<\/p>\n","protected":false},"featured_media":2134,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[],"topic":[164,144,145,147],"industry-taxonomy":[38,41],"country":[119],"service":[216,60],"class_list":["post-7210","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","topic-artificial-intelligence-and-robotics","topic-business-transformation","topic-digital-transformation","topic-innovation-and-r-and-d","industry-taxonomy-banking-and-financial-services","industry-taxonomy-insurance","country-ireland","service-digital-transformation","service-tech-enabled-business-processes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo | Process automation on a 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