{"id":7429,"date":"2019-10-25T12:16:00","date_gmt":"2019-10-25T12:16:00","guid":{"rendered":"https:\/\/expleo.com\/?post_type=case-studies&#038;p=15229"},"modified":"2024-08-14T05:36:21","modified_gmt":"2024-08-14T05:36:21","slug":"delivering-a-seamless-customer-journey","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/delivering-a-seamless-customer-journey\/","title":{"rendered":"Delivering a seamless customer journey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7429\" class=\"elementor elementor-7429\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c2c2b2 gg-article-content gg-simple-text gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c2c2b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bb7cce\" data-id=\"8bb7cce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e315c5 gg-font-v5 gg-text-with-paddingbottom gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"9e315c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Expleo bridge the gap between the business and technology teams in a high end bank\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-230330e gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"230330e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Context &amp; challenge\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814da6c gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"814da6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To build and maintain their competitive edge, the\u00a0<a href=\"https:\/\/expleo.com\/global\/en\/industries\/banking-and-financial-services\/\" data-wplink-url-error=\"true\">bank<\/a>\u00a0invested in a strategic transformation of their contact centre.<\/p><p>The programme realised a step change improvement in contact centre capacity, performance and customer engagement. Expleo was brought on board to act as a bridge between the business and technology teams. In this capacity Expleo ensured the business requirements were fit for purpose, and were accurately implemented in the solution.<\/p><p>The engagement of Expleo as a quality partner:<\/p><ul><li>transformed the capability of the solution delivery team,<\/li><li>accelerated delivery,<\/li><li>assured contact centre operation goals,<\/li><li>and ultimately assured customer outcomes<\/li><\/ul><p>Rapid addition of new and expanding product lines placed existing customer support processes and systems under pressure. The leadership team demanded much better visibility and insights into customer engagement levels and contact centre productivity.<\/p><p>The bank made a strategic decision to upgrade their frontline contact centre solution to a Cisco Interactive Voice Response (IVR) product; this was the bedrock of expanded call handling capacity. An integration roadmap brought the wider business application landscape into play and unlocked the potential for a seamless customer experience across all channels.<\/p><p>The challenge for the bank was to ensure they had the right capability in place to land the solution and realise the desired business outcomes. As with many organisations, the bank had to address the dislocation of technology teams from the business.<\/p><p>The bank\u2019s testing and quality model would have to realise an unprecedented level of effectiveness to protect customers from previous issues, such as dropped calls and inefficient call routing.<\/p><p>The bank needed a partner with a track record of successfully steering clients through exactly these sorts of challenges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-245cba2 gg-font-v5 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"245cba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution &amp; outcomes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a37d7ac gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"a37d7ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rapid Onboarding\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5031bfe gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"5031bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo came to the bank equipped with deep sector knowledge, combined with expertise in the key technology platform \u2013 Cisco IVR.<\/p><p>Expleo consultants very quickly captured the unique elements of the bank workflows by embedding with contact centre and business operations teams. By conducting on-site research and analysis of historical project and production issues, Expleo built a risk map of the business processes and architecture landscape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fb5d7b gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fb5d7b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9140637\" data-id=\"9140637\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8405fe elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"e8405fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tGreat expertise from the Expleo team \u2013 worked well with the business users. Level of support for UAT was excellent\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Contact Centre Business Champion<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb2059e gg-article-content gg-simple-text gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb2059e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3602b37\" data-id=\"3602b37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8df6e9 gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"b8df6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Collaboration\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c725647 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"c725647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The disconnect between business and technology teams was addressed at a number of levels.<\/p><ul><li>The bank\u2019s business teams, in-house BAs and technology teams, were brought together by Expleo in joint requirements workshop sessions. This gave the business more of a role and a stake in requirements quality;<\/li><li>The business teams benefited from iterative \u201cshow and tell\u201d sessions, run by Expleo, that brought requirements and design features to life.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9592937 gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"9592937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Defect &amp; issue management\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22e9018 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"22e9018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>During the build and test phases, Expleo took ownership of defect and issue management.<\/p><p>Important features of this service included:<\/p><ul><li>Agreement amongst the delivery partners on SLAs for issue investigation and resolution;<\/li><li>An effective process for triage, allocation, escalation and tracking of defects through to resolution;<\/li><li>A common understanding between the business and Cisco engineers of the nature of integration defects, root causes and business impact.<\/li><li>The impact on delivery progress was significant, manifesting as:<\/li><li>Rapid turnaround of fixes to integration issues (IVR solution and business applications);<\/li><li>Better stakeholder decision making on issue prioritisation, escalation and closure.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37cc649 gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"37cc649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testing\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d1707 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"b1d1707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo rapidly translated the bank\u2019s business user and customer workflows, specialist knowledge and expectations into\u00a0<a href=\"https:\/\/careers.expleo.com\/en\/roles\/quality-testing\/\" target=\"_blank\" rel=\"noopener\">Quality Testing<\/a>.<\/p><p>By taking on the heavy lifting of test preparation, execution, results analysis, reporting and re-testing of defect fixes, Expleo freed the business and operational teams to focus on day-today commitments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1212666 gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1212666\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af513f0\" data-id=\"af513f0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-933a365 elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"933a365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThe Expleo team optimised delivery under very tight constraints. Great flexibility\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">CCT Solution Architect<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d84d63 gg-article-content gg-simple-text gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d84d63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-107bfbe\" data-id=\"107bfbe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d20992 gg-font-v8 gg-custom-dark-purple-color  elementor-widget elementor-widget-heading\" data-id=\"1d20992\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sustained value\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae37b14 gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"ae37b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Well-structured, documented and repeatable test packs empowered the business to engage more deeply in future projects. The culture shifted, with testing now seen as an essential mechanism to fully realise the value of technology and business change.<\/p><p>The solution provided the bank with a broader and more powerful set of capabilities to measure, control and tailor customer experience.<\/p><p>The partnership with Expleo was an enabler and accelerator of value from change activity. By providing the business a low impact route to deeper project involvement, the bank was able to achieve a well specified solution, accurately implemented, within the committed timescales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65dd35d gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65dd35d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b8d8bf2\" data-id=\"b8d8bf2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d592481 elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"d592481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tFocus and pragmatic prioritisation by the Expleo team\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Senior Business Analyst<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0f233f gg-article-content gg-simple-cta-purple-section gg-container-small-ptb-96 gg-simple-text elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0f233f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f490d4\" data-id=\"8f490d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-007356f gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"007356f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2b070 gg-white-marker gg-custom-white-color gg-font-v9 gg-class-for-iphone8 elementor-widget elementor-widget-text-editor\" data-id=\"0a2b070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The delivery provided immediate value to the business:<\/p><p>Call handling capacity and efficiency were substantially improved (the first evidence of this emerged from Expleo testing metrics);<\/p><ul><li>Greater ability to identify priority customers and tailor their experience;<\/li><li>Greater levels of\u00a0Business Agility\u00a0(through IVR integration with bank applications);<\/li><li>More efficient deployment of contact centre staff, to deal with peak and lean call volume periods.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381b6bc gg-simple-cta-section-grey gg-container-small-ptb-96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381b6bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a05d13\" data-id=\"3a05d13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be66c37 elementor-widget elementor-widget-gravity-advanced-cta\" data-id=\"be66c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gravity-advanced-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"gg-advanced-cta\">\r\n            \r\n        <p class=\"gg-advanced-cta__heading gg-tagline-heading-left\">\r\n        <strong>        QUALITY & TESTING        <\/strong>        <\/p>\r\n        \r\n        <h2 class=\"gg-advanced-cta__subheading gg-font-v2\">\r\n                <span>Software testing & integration<\/span>                <\/h2>\r\n                <div class=\"gg-advanced-cta__description gg-font-v9\">\r\n            <span><p>Software Quality assurance and testing are as important as software development to improve the end-customer experience. At Expleo, our teams work together in our best-in-class technological centres all over the world to operate a scalable and cost-effective global delivery model.<\/p><\/span>        <\/div>\r\n        \r\n        <div class=\"gg-advanced-cta__button-first gg-advanced-cta__button gg-button-v3\">\r\n            <a href=\"https:\/\/expleo.com\/global\/en\/?locations=lyon\">\r\n                learn more            <\/a>\r\n        <\/div>\r\n\r\n                <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As a leading merchant banking group, this organisation was one of the first in the UK to build a significant customer base in premium finance for general insurance products.<\/p>\n","protected":false},"featured_media":7418,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[],"topic":[144,151],"industry-taxonomy":[38],"country":[130],"service":[54,208,67,83],"class_list":["post-7429","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","topic-business-transformation","topic-quality-assurance-and-software-development","industry-taxonomy-banking-and-financial-services","country-united-kingdom","service-software-quality-assurance","service-quality-testing","service-strategic-consultancy-cx","service-transformation-consultancy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo | Delivering a seamless customer journey<\/title>\n<meta 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