{"id":76102,"date":"2024-02-02T10:05:00","date_gmt":"2024-02-02T10:05:00","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&#038;p=76102"},"modified":"2025-02-24T10:05:22","modified_gmt":"2025-02-24T10:05:22","slug":"generative-ai-enhance-customer-satisfaction","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/generative-ai-enhance-customer-satisfaction\/","title":{"rendered":"How Generative AI can proactively address issues to enhance customer satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"76102\" class=\"elementor elementor-76102\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6950ae gg-simple-text gg-container-small gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6950ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2a9931\" data-id=\"e2a9931\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f6b733 elementor-widget elementor-widget-text-editor\" data-id=\"6f6b733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\" style=\"text-align: justify;\">Discover how to use <strong>generative AI<\/strong> to improve your product or service thanks to customer feedback.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-507464e gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"507464e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who is the client? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c7f0c7 elementor-widget elementor-widget-text-editor\" data-id=\"9c7f0c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A French multinational automotive manufacturer and part of a global alliance with other major automakers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6da0039 gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"6da0039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the problem? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4fbcc elementor-widget elementor-widget-text-editor\" data-id=\"ff4fbcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automotive manufacturers receive a large volume of feedback from various sources, including online reviews, surveys, and social media. Analysing this diverse and extensive feedback requires efficient methods and tools to extract meaningful insights.<\/p><p><strong>Customer feedback <\/strong>often comes in unstructured formats, such as free-text comments, making it challenging to categorise and quantify sentiments accurately. <strong>Customer sentiments<\/strong> can be nuanced, and the same feedback may convey positive or negative sentiments depending on context. Accurately distinguishing between these sentiments requires contextual understanding, which can be challenging for automated systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef6382f gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"ef6382f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the Expleo solution? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a861797 elementor-widget elementor-widget-text-editor\" data-id=\"a861797\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To effectively analyse customer reviews for automotive manufacturers, a comprehensive solution involves a combination of advanced technologies, strategic methodologies, and continuous improvement processes.<strong> Utilising advanced NLP techniques<\/strong> to process unstructured customer feedback. This involves sentiment analysis to categorise reviews as positive, negative, or neutral and identify key topics, themes, and specific mentions related to the automotive products or services.<\/p><p><strong>Generative Artificial Intelligence (AI) <\/strong>has emerged as a <strong>revolutionary force<\/strong>, pushing the boundaries of what machines can achieve in various fields. Our solution for analysis of customers\u2019 reviews is based on a Generative AI model that identifies the topics and sentiments in reviews. <span class=\"TextRun Highlight SCXW189683861 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW189683861 BCX8\">Our tool can <\/span><\/span><strong><span class=\"TextRun Highlight SCXW189683861 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW189683861 BCX8\">analyse and categorise 7000 Google ratings in 5 min<\/span><\/span><\/strong><span class=\"TextRun Highlight SCXW189683861 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW189683861 BCX8\">! And as<\/span><span class=\"NormalTextRun SCXW189683861 BCX8\"> we have automated this process <\/span><span class=\"NormalTextRun SCXW189683861 BCX8\">our customers get<\/span><span class=\"NormalTextRun SCXW189683861 BCX8\"> fresh insights each morning!<\/span><\/span><\/p><p><strong>Generative AI models<\/strong> have an advantage over other approaches thanks to their ability to operate efficiently without large sets of labelled data. Moreover, their contextual learning capability enables them to perform well in multitasking scenarios (e.g.: classification, sentiment analysis and information extraction by one model). Often these models <strong>perform very well<\/strong> in multilingual contexts, making them adaptable to a variety of languages other than English. This <strong>adaptability<\/strong>, combined with <strong>reduced dependency<\/strong> on labelled data, makes<strong> generative AI a compelling solution<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18c5c4b gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"18c5c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How does the Generative AI solution help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a379a82 elementor-widget elementor-widget-text-editor\" data-id=\"a379a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The dealership network manager<\/strong><span data-contrast=\"none\"> can identify which dealerships have the best customer satisfaction and apply their best practices to those not performing so well.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><strong>The vehicle product managers<\/strong><span data-contrast=\"none\"> can identify which functions are missing on current models to create the next vehicle spec list, answering customers&#8217; needs.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><strong>The engineering managers<\/strong><span data-contrast=\"none\"> can identify product issues to tackle them very proactively.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">So, this approach not only provides valuable insights into customer sentiment, but it also <\/span><strong>enables the company to proactively address issues<\/strong>, <strong>enhance product development<\/strong>, <strong>and improve overall customer satisfaction<\/strong>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f24d466 gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"f24d466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Could it work for me? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40164d6 elementor-widget elementor-widget-text-editor\" data-id=\"40164d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The analysis of customer reviews is a <strong>universally applicable tool<\/strong> with relevance beyond the <strong>automotive industry<\/strong>. Across diverse sectors such as retail, technology, healthcare, financial services, consumer goods, hospitality chain, telecommunications, and education, businesses can extract valuable insights from customer feedback. Companies can discern patterns, sentiments, and preferences, enabling them to refine products, enhance services, and optimise the overall customer experience.<\/p><p>The multifaceted <strong>benefits of generative AI<\/strong> encompass improved <strong>marketing strategies<\/strong>, increased <strong>customer satisfaction<\/strong>, and a heightened ability to adapt to <strong>market dynamics<\/strong>. Thereby making customer reviews analysis an invaluable asset for businesses seeking to <strong>stay competitive<\/strong> and <strong>customer-centric<\/strong> in various industries.<span class=\"EOP SCXW206998040 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d206d elementor-widget elementor-widget-spacer\" data-id=\"e0d206d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a2503b4 gg-scroll-to-section gg-container-small gg-expleo-form gg-contact-us-form elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a2503b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb9e27d\" data-id=\"eb9e27d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f15cb97 elementor-widget elementor-widget-spacer\" data-id=\"f15cb97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bff3334 elementor-widget elementor-widget-gravity-advanced-cta\" data-id=\"bff3334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gravity-advanced-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"gg-advanced-cta\">\r\n            \r\n        <p class=\"gg-advanced-cta__heading gg-tagline-heading-left\">\r\n        <strong>        Speak to an Expert        <\/strong>        <\/p>\r\n        \r\n        <h2 class=\"gg-advanced-cta__subheading \">\r\n                <span>Get in touch<\/span>                <\/h2>\r\n                <div class=\"gg-advanced-cta__description \">\r\n            <span>Please fill in the form below and we will get in touch with you shortly.<\/span>        <\/div>\r\n                <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743a7a7 elementor-widget elementor-widget-spacer\" data-id=\"743a7a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e567557 elementor-widget elementor-widget-embed-pardot-form\" data-id=\"e567557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"embed-pardot-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"gg-embed-pardot-form\">\n            <iframe src=\"https:\/\/go.expleo.com\/l\/997821\/2024-10-02\/2s1tt\" style=\"width: 100%; border: none;\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" class=\"g-analytics-pardot-form\"><\/iframe>        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2626314 elementor-widget elementor-widget-spacer\" data-id=\"2626314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aab086 gg-container-small-pt-96 gg-slider-post-grid_title-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3aab086\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60663ca\" data-id=\"60663ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d25ec6 gg-font-v4 gg-tagline-heading-left elementor-widget elementor-widget-heading\" data-id=\"6d25ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related insights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb314ad gg-slider-post-grid gg-container-large elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb314ad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a9931a\" data-id=\"2a9931a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8284fe2 lazy-load-slider loading elementor-widget elementor-widget-jet-listing-grid\" data-id=\"8284fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;3&quot;,&quot;columns_mobile&quot;:&quot;1&quot;}\" data-widget_type=\"jet-listing-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing-grid jet-listing\"><div class=\"jet-listing-grid__items grid-col-desk-3 grid-col-tablet-3 grid-col-mobile-1 jet-listing-grid--69815\" data-queried-id=\"6158|WP_Post\" data-nav=\"{&quot;enabled&quot;:false,&quot;type&quot;:null,&quot;more_el&quot;:null,&quot;query&quot;:[],&quot;widget_settings&quot;:{&quot;lisitng_id&quot;:69815,&quot;posts_num&quot;:7,&quot;columns&quot;:3,&quot;columns_tablet&quot;:3,&quot;columns_mobile&quot;:1,&quot;column_min_width&quot;:240,&quot;column_min_width_tablet&quot;:240,&quot;column_min_width_mobile&quot;:240,&quot;inline_columns_css&quot;:false,&quot;is_archive_template&quot;:&quot;&quot;,&quot;post_status&quot;:[&quot;publish&quot;],&quot;use_random_posts_num&quot;:&quot;&quot;,&quot;max_posts_num&quot;:9,&quot;not_found_message&quot;:&quot;No data was found&quot;,&quot;is_masonry&quot;:false,&quot;equal_columns_height&quot;:&quot;&quot;,&quot;use_load_more&quot;:&quot;&quot;,&quot;load_more_id&quot;:&quot;&quot;,&quot;load_more_type&quot;:&quot;click&quot;,&quot;load_more_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;use_custom_post_types&quot;:&quot;yes&quot;,&quot;custom_post_types&quot;:[&quot;e-landing-page&quot;,&quot;insights&quot;,&quot;case-studies&quot;],&quot;hide_widget_if&quot;:&quot;&quot;,&quot;carousel_enabled&quot;:&quot;&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;arrows&quot;:&quot;true&quot;,&quot;arrow_icon&quot;:&quot;fa fa-arrow-left&quot;,&quot;dots&quot;:&quot;&quot;,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause_on_hover&quot;:&quot;true&quot;,&quot;autoplay_speed&quot;:&quot;2000&quot;,&quot;infinite&quot;:&quot;true&quot;,&quot;center_mode&quot;:&quot;true&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500,&quot;inject_alternative_items&quot;:&quot;&quot;,&quot;injection_items&quot;:[],&quot;scroll_slider_enabled&quot;:&quot;&quot;,&quot;scroll_slider_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;custom_query&quot;:false,&quot;custom_query_id&quot;:&quot;&quot;,&quot;_element_id&quot;:&quot;&quot;,&quot;collapse_first_last_gap&quot;:false,&quot;list_tag_selection&quot;:&quot;&quot;,&quot;list_items_wrapper_tag&quot;:&quot;div&quot;,&quot;list_item_tag&quot;:&quot;div&quot;,&quot;empty_items_wrapper_tag&quot;:&quot;div&quot;}}\" data-page=\"1\" data-pages=\"1\" data-listing-source=\"posts\" data-listing-id=\"69815\" data-query-id=\"\"><div class=\"jet-listing-grid__item jet-listing-dynamic-post-76102\" data-post-id=\"76102\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/case-studies\/generative-ai-enhance-customer-satisfaction\/\">How Generative AI can proactively address issues to enhance customer satisfaction<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/02\/generative-ai-automotive-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-76128\" alt=\"Generative AI for Automotive\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/02\/generative-ai-automotive-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/02\/generative-ai-automotive-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/02\/generative-ai-automotive.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Artificial intelligence &amp; robotics<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tHow Generative AI can proactively address issues to enhance customer satisfaction\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-74980\" data-post-id=\"74980\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/insights\/whitepapers\/report-digitalisation-everything\/\">Industry report: The digitalisation of everything\u00a0<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/01\/digitalisation-report-featured-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-75078\" alt=\"A vibrant cosmic background with a myriad of purple hues and sparkling stars, featuring the phrase &quot;the digitalisation of everything&quot; in white text at the center, enhanced by generative AI.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/01\/digitalisation-report-featured-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/01\/digitalisation-report-featured-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/01\/digitalisation-report-featured-1024x576.jpg 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/01\/digitalisation-report-featured.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Industry 4.0<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tIndustry report: The digitalisation of everything\u00a0\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-71246\" data-post-id=\"71246\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/industrial-companies-new-digital-skills\/\">Don\u2019t delay digital. To solve today\u2019s challenges, industrial companies need a new set of skills.\u00a0<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/smart-city-inpage-1024x576-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-71187\" alt=\"view of a city\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/smart-city-inpage-1024x576-1-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/smart-city-inpage-1024x576-1-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/smart-city-inpage-1024x576-1.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Industry 4.0<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDon\u2019t delay digital. To solve today\u2019s challenges, industrial companies need a new set of skills.\u00a0\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-71290\" data-post-id=\"71290\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/industrial-companies-solve-digital-challenges\/\">How can industrial companies solve their biggest digital challenges? By applying the best ideas from everywhere\u00a0\u00a0<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/green-energy-car-design-team-inpage-1024x576-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-71184\" alt=\"team of engineers working with ai\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/green-energy-car-design-team-inpage-1024x576-1-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/green-energy-car-design-team-inpage-1024x576-1-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/green-energy-car-design-team-inpage-1024x576-1.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Industry 4.0<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tHow can industrial companies solve their biggest digital challenges? By applying the best ideas from everywhere\u00a0\u00a0\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-71322\" data-post-id=\"71322\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/pilot-projects-scale-industrial-businesses-right-technology\/\">From pilot projects to scale: how industrial businesses can put the right technology to work.<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/data-science-inpage-1024x576-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-71183\" alt=\"hands and keyboard\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/data-science-inpage-1024x576-1-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/data-science-inpage-1024x576-1-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/data-science-inpage-1024x576-1.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Industry 4.0<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tFrom pilot projects to scale: how industrial businesses can put the right technology to work.\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-71168\" data-post-id=\"71168\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/case-studies\/smart-factory-gigafactory\/\">Ignore what you do and listen to the data: how we used big data to start the smart factory process for a gigafactory<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/automotive-engineer-working-on-electric-car-inpage-1024x576-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-71182\" alt=\"man looking at car on a tablet\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/automotive-engineer-working-on-electric-car-inpage-1024x576-1-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/automotive-engineer-working-on-electric-car-inpage-1024x576-1-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/automotive-engineer-working-on-electric-car-inpage-1024x576-1.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Industry 4.0<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tIgnore what you do and listen to the data: how we used big data to start the smart factory process for a gigafactory\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-71218\" data-post-id=\"71218\"  >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"69815\" class=\"elementor elementor-69815\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3de697c gg-post-item-listing-item elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de697c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1bb83\" data-id=\"4a1bb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae131f gg-listing-item-clickable elementor-widget elementor-widget-heading\" data-id=\"8ae131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/expleo.com\/global\/en\/case-studies\/dynamic-database-aerospace\/\">Keeping an eye on everything: How we created a dynamic maintenance database for an aerospace business<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9a34d gg-post-item-listing-item_image elementor-widget elementor-widget-image\" data-id=\"ae9a34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/modern-aircraft-on-airfield-inpage-1024x576-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-71186\" alt=\"aircraft on airfield\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/modern-aircraft-on-airfield-inpage-1024x576-1-768x432.jpg 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/modern-aircraft-on-airfield-inpage-1024x576-1-300x169.jpg 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/10\/modern-aircraft-on-airfield-inpage-1024x576-1.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc653 gg-post-item-listing-item_category elementor-widget elementor-widget-jet-listing-dynamic-terms\" data-id=\"bccc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-terms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-terms\"><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"yes\">Industry 4.0<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Business transformation<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Data science &amp; cybersecurity<\/span><\/span><span class=\"jet-listing-dynamic-terms__link\"><span data-primary-term=\"no\">Engineering and design<\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ebc16 gg-post-item-listing-item_cta-widget elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"a1ebc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tKeeping an eye on everything: How we created a dynamic maintenance database for an aerospace business\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdf3f2 elementor-hidden-desktop elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"3fdf3f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72098c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72098c1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82a4a47\" data-id=\"82a4a47\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab082ab elementor-widget elementor-widget-image\" data-id=\"ab082ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"321\" height=\"120\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2023\/11\/now_white_rgb.svg\" class=\"attachment-large size-large wp-image-71623\" alt=\"Now-logo-white-320x120\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d10962 gg-image-with-overalpping-text__heading elementor-widget elementor-widget-heading\" data-id=\"3d10962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">... you can make every great <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6eaf4a gg-image-with-overalpping-text__heading elementor-widget elementor-widget-heading\" data-id=\"c6eaf4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> new idea flourish.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d79ff gg-button-v2 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"01d79ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/expleo.com\/global\/en\/insights\/campaigns\/now-put-digital-to-work-at-scale\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DISCOVER MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover how to use generative AI to improve your product or service thanks to customer feedback. Who is the client? A French multinational automotive manufacturer and part of a global alliance with other major automakers. What is the problem? Automotive manufacturers receive a large volume of feedback from various sources, including online reviews, surveys, and [&hellip;]<\/p>\n","protected":false},"featured_media":76128,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","_angie_page":false,"service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[318],"topic":[164],"industry-taxonomy":[33],"country":[141],"service":[216,48,210,325],"class_list":["post-76102","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-study-single-templates-new-template","topic-artificial-intelligence-and-robotics","industry-taxonomy-automotive","country-global","service-digital-transformation","service-big-data-analytics-ai-and-advanced-algorithms","service-customer-support-maintenance","service-omnichannel-customer-data-analysis"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo | How Generative AI can enhance customer satisfaction<\/title>\n<meta name=\"description\" content=\"Discover how Expleo provides automotive industry with generative AI solution to drive customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/case-studies\/generative-ai-enhance-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Generative AI can proactively address issues to enhance customer satisfaction\" \/>\n<meta property=\"og:description\" content=\"Discover how Expleo provides automotive industry with generative AI solution to drive customer satisfaction.\" \/>\n<meta property=\"og:url\" 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