{"id":86238,"date":"2024-07-29T07:34:00","date_gmt":"2024-07-29T07:34:00","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&#038;p=86238"},"modified":"2024-07-29T08:28:43","modified_gmt":"2024-07-29T08:28:43","slug":"supporting-eurostar-transformation-reservation-stock","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/supporting-eurostar-transformation-reservation-stock\/","title":{"rendered":"Supporting Eurostar in the successful transformation of its reservation and stock management systems"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"86238\" class=\"elementor elementor-86238\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67e24d7 gg-simple-text gg-container-small gg-article-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67e24d7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3482652\" data-id=\"3482652\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57d1e4e gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"57d1e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge and context\u202f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81910ca elementor-widget elementor-widget-text-editor\" data-id=\"81910ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.eurostar.com\/\" target=\"_blank\" rel=\"noopener\">Eurostar<\/a> is the high-speed train operator linking the United Kingdom to France, Belgium and the Netherlands via the Channel Tunnel. Every day it carries thousands of passengers to Paris, Brussels, Amsterdam, Rotterdam, Lille, Disneyland\u00ae Paris and other destinations.<\/p><p>Since its launch in 1994, Eurostar has carried over 150 million passengers, changing the way people travel between the UK and the continent. However, in 2017, Eurostar realised the need to move away from the old booking solution to a more modern and flexible platform that would meet the future needs of the business. Their &#8216;Horizon&#8217; programme was then put in place to overhaul these outdated systems, improve the customer experience and deliver cost savings, but it encountered a number of challenges, including:<\/p><ul><li>Supplier selection<\/li><li>Complex planning for the technological transition<\/li><li>Ensuring that critical systems could be switched over without affecting ticket sales.<\/li><\/ul><p>Moorhouse, an Expleo affiliate, was chosen to assist Eurostar throughout this multi-year process, starting with the supplier due diligence, before providing assurance to the Eurostar board that the programme would be delivered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3819e3d gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"3819e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.moorhouseconsulting.com\/\" target=\"_blank\">Solution provided by Expleo and its affiliate Moorhouse <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af34542 elementor-widget elementor-widget-text-editor\" data-id=\"af34542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tReporting to Eurostar&#8217;s CIO, CEO and Board, the Expleo and Moorhouse team first carried out a thorough and comprehensive review of the software vendor selected for Horizon. This included a detailed assessment of the vendor&#8217;s solution development and maintenance capabilities, core solution architecture design and integration capabilities for connection to Eurostar&#8217;s distribution platform.\n\nThe review took into account the supplier&#8217;s scale and ability to deliver, as well as an assessment of commercial and contractual terms. In addition, our team offered advice on the implementation of transformation programmes to guide Horizon&#8217;s planning. Key areas of risk and concern were highlighted in this report, along with recommendations for mitigating actions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb6e62f gg-custom-white-color  gg-font-v8 elementor-widget elementor-widget-heading\" data-id=\"eb6e62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u202fOutcome for the client\u202f\u202f <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db00913 elementor-widget elementor-widget-text-editor\" data-id=\"db00913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To begin with, our report and advice to the board helped the Horizon programme to successfully conclude the supplier contract. Once the Horizon transformation programme launched in 2019, we provided a series of recurring delivery assurance reviews that included:<\/p><ul><li>Programme and project delivery<\/li><li>Governance<\/li><li>Change management Supplier management<\/li><li>Technical workflow assessment for architecture design<\/li><li>Messaging architecture<\/li><li>Integration with back-office systems and external channels<\/li><li>Web and mobile architecture design<\/li><li>SaaS service integration.<\/li><\/ul><p>In addition, the Expleo <span class=\"TextRun Highlight SCXW219359588 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW219359588 BCX8\" data-ccp-parastyle=\"paragraph\">and Moorhouse<\/span><\/span> team also provided specialist technical advice to complement the assurance reviews. This included topics such as Agile development techniques, change management frameworks and test strategy development and planning. A quarterly report and presentation to the board was made, highlighting risks and recommended remediation actions.<\/p><p>Since Horizon went live for all customers, agents and employees, a merger programme between Eurostar and the Franco-Belgian high-speed train operator, Thalys, has taken place. Eurostar&#8217;s Horizon platform is now the single solution for both rail services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c759ab0 gg-quotation gg-container-small-ptb-72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c759ab0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66776aa2\" data-id=\"66776aa2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-609b1f60 elementor-blockquote--skin-clean elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"609b1f60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tYou have kept all your promises. I was pleasantly surprised by the depth of understanding you showed, not only of the programme and the technology, but also of the transport distribution market, the supply chain and their drivers.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Laurent Bellan<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77da1e0f gg-font-v14 elementor-widget elementor-widget-text-editor\" data-id=\"77da1e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CIO, Eurostar<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Challenge and context\u202f Eurostar is the high-speed train operator linking the United Kingdom to France, Belgium and the Netherlands via the Channel Tunnel. Every day it carries thousands of passengers to Paris, Brussels, Amsterdam, Rotterdam, Lille, Disneyland\u00ae Paris and other destinations. Since its launch in 1994, Eurostar has carried over 150 million passengers, changing the [&hellip;]<\/p>\n","protected":false},"featured_media":86240,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[318],"topic":[150],"industry-taxonomy":[37],"country":[130],"service":[68,331,74,83],"class_list":["post-86238","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-study-single-templates-new-template","topic-mobility","industry-taxonomy-rail-transportation","country-united-kingdom","service-business-agility-and-lean","service-new-business-model-and-digital-services","service-enterprise-transformation","service-transformation-consultancy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo | Supporting Eurostar in its successful transformation<\/title>\n<meta name=\"description\" content=\"Find out how Expleo supports Eurostar in the successful transformation of its reservation and stock management systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/case-studies\/supporting-eurostar-transformation-reservation-stock\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supporting Eurostar in the successful transformation of its reservation and stock management systems\" \/>\n<meta property=\"og:description\" content=\"Find out how Expleo supports Eurostar in the successful transformation of its reservation and stock management systems.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/en\/case-studies\/supporting-eurostar-transformation-reservation-stock\/\" \/>\n<meta property=\"og:site_name\" content=\"Global EN\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-29T08:28:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2024\/07\/case-study-eurostar_featured.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/\",\"name\":\"Expleo | Supporting Eurostar in its successful transformation\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/case-study-eurostar_featured.jpg\",\"datePublished\":\"2024-07-29T07:34:00+00:00\",\"dateModified\":\"2024-07-29T08:28:43+00:00\",\"description\":\"Find out how Expleo supports Eurostar in the successful transformation of its reservation and stock management systems.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/supporting-eurostar-transformation-reservation-stock\\\/#primaryimage\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/case-study-eurostar_featured.jpg\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/case-study-eurostar_featured.jpg\",\"width\":1280,\"height\":720,\"caption\":\"Two Eurostar trains are parked side by side at a station. 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