{"id":99939,"date":"2025-04-09T12:21:55","date_gmt":"2025-04-09T12:21:55","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&p=99939"},"modified":"2025-04-09T12:32:07","modified_gmt":"2025-04-09T12:32:07","slug":"digital-client-onboarding-financial-institution","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/en\/case-studies\/digital-client-onboarding-financial-institution\/","title":{"rendered":"Digital client onboarding for a leading financial institution"},"content":{"rendered":"\t\t
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Who was the client?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A leading South African bank that aimed to transform digital banking by enabling seamless client onboarding through a mobile app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What was the problem?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The solution enhanced the success rate of digital client onboarding. Today, this system onboards numerous new customers into the client base, setting a benchmark for mobile banking innovation. Beyond onboarding, it has developed into a key security feature, facilitating self-identification, FICA verification, and ensuring compliance with the South African Reserve Bank (SARB) regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To enhance the reliability of the biometric verification process, Expleo helped refine the system by adjusting the facial recognition threshold. An additional verification step was introduced during card delivery and collection, ensuring higher accuracy in authentication while maintaining compliance with regulatory requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The solution enhanced the success rate of digital client onboarding. Today, this system onboards numerous new customers into the client base, setting a benchmark for mobile banking innovation. Beyond onboarding, it has developed into a key security feature, facilitating self-identification, FICA verification, and ensuring compliance with the South African Reserve Bank (SARB) regulations.<\/p>

Small business owners also benefit, as the system simplifies digital onboarding, reducing administrative burdens and making banking more accessible. Through this innovative approach, Expleo has played a vital role in shaping the future of secure, digital-first banking in South Africa.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Who was the client? A leading South African bank that aimed to transform digital banking by enabling seamless client onboarding through a mobile app. What was the problem? The solution enhanced the success rate of digital client onboarding. Today, this system onboards numerous new customers into the client base, setting a benchmark for mobile banking […]<\/p>\n","protected":false},"featured_media":99941,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[318],"topic":[145],"industry-taxonomy":[38],"country":[127],"service":[216],"class_list":["post-99939","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-study-single-templates-new-template","topic-digital-transformation","industry-taxonomy-banking-and-financial-services","country-south-africa","service-digital-transformation"],"yoast_head":"\nExpleo | Digital client onboarding for a leading financial institution<\/title>\n<meta name=\"description\" content=\"Discover how Expleo enabled a fully digital client onboarding experience through advanced biometric integration, compliance and empowering mobile users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/case-studies\/digital-client-onboarding-financial-institution\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital client onboarding for a leading financial institution\" \/>\n<meta property=\"og:description\" content=\"Discover how Expleo enabled a fully digital client onboarding experience through advanced biometric integration, compliance and empowering mobile users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/en\/case-studies\/digital-client-onboarding-financial-institution\/\" \/>\n<meta property=\"og:site_name\" content=\"Global EN\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-09T12:32:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/02\/feauture-digital-client-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/\",\"name\":\"Expleo | Digital client onboarding for a leading financial institution\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/feauture-digital-client-3.jpg\",\"datePublished\":\"2025-04-09T12:21:55+00:00\",\"dateModified\":\"2025-04-09T12:32:07+00:00\",\"description\":\"Discover how Expleo enabled a fully digital client onboarding experience through advanced biometric integration, compliance and empowering mobile users.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/case-studies\\\/digital-client-onboarding-financial-institution\\\/#primaryimage\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/feauture-digital-client-3.jpg\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/feauture-digital-client-3.jpg\",\"width\":1280,\"height\":720,\"caption\":\"Hands holding a smartphone with digital overlay graphics, including charts, graphs, and network symbols, suggesting technology and data analysis. 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