{"id":113944,"date":"2026-01-12T14:11:16","date_gmt":"2026-01-12T14:11:16","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=insights&p=113944"},"modified":"2026-01-20T15:25:51","modified_gmt":"2026-01-20T15:25:51","slug":"ai-challenges-to-resolve","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/en\/insights\/blog\/ai-challenges-to-resolve\/","title":{"rendered":"AI adoption in law firms: 5\u00a0challenges to resolve in 2026\u00a0"},"content":{"rendered":"\t\t
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In October\u00a0<\/span>last<\/span>\u00a0year,\u00a0<\/span>we<\/span><\/span>\u00a0<\/span><\/span>invited leaders from major UK law firms to a<\/span>\u00a0breakfast<\/span>\u00a0<\/span>roundtable<\/span>\u00a0to discuss the<\/span>\u00a0accelerating impact of AI on legal practice<\/span>.<\/span>\u00a0<\/span>F<\/span>ive\u00a0<\/span>challenges<\/span>\u00a0<\/span>emerged<\/span>\u00a0as central to how firms can\u00a0<\/span>seize the opportunities of AI<\/span>. Each is accompanied by a\u00a0<\/span>potential<\/span>\u00a0way forward.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. How to manage risk through Responsible AI and data governance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For law firms, AI presents both a transformative opportunity and a complex set of risks.\u00a0Despite anxieties over confidentiality, accuracy and impartiality,\u00a0there is\u00a0an\u00a0acceptance that AI will be interwoven into the legal fabric of the future.\u00a0\u00a0<\/p>

Tech-savvy lawyers are\u00a0already\u00a0experimenting with\u00a0unapproved,\u00a0citizen-developer tools to design\u00a0new\u00a0ways of working for themselves.\u00a0These \u2018shadow IT\u2019 applications increasingly include AI,\u00a0offering\u00a0the attractions of\u00a0speed,\u00a0convenience\u00a0and personal efficiency.\u00a0\u00a0<\/p>

However, they also bring\u00a0potential\u00a0threats to confidentiality,\u00a0accuracy\u00a0and impartiality.\u00a0Popular\u00a0enterprise\u00a0tools such as Microsoft Copilot or\u00a0affordable\u00a0transcription bots\u00a0like Otter.ai\u00a0can\u00a0blur the line between\u00a0useful\u00a0automation and\u00a0unacceptable\u00a0risk exposure.<\/p>

The way forward:\u00a0<\/strong>The challenge for firms is how to\u00a0balance\u00a0innovation with protection.\u00a0Setting up Responsible AI principles\u00a0is a good place to start, with a focus on shadow IT as a top priority.\u00a0<\/p>

AI-monitoring and observability platforms can\u00a0also\u00a0provide visibility into usage patterns, creating an auditable record for clients and insurers and embedding responsible use into daily workflows.\u00a0Implementing explainability standards across tools and workflows can help firms\u00a0maintain\u00a0defensibility.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. How to build a culture that embraces AI adoption <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI transformation is not\u00a0simply\u00a0an IT project\u00a0\u2013 it is a\u00a0change in how work gets done\u00a0throughout the firm. Success depends on joint ownership across business functions, ensuring that\u00a0all of\u00a0the\u00a0teams, including frontline lawyers and business services,\u00a0move in concert.\u00a0<\/p>

Could AI be a catalyst for collaboration that finally bridges the enduring disconnect between fee earners and support teams?\u00a0\u00a0<\/p>

Cultural change\u00a0requires \u2018selling in\u2019 the opportunities of AI.\u00a0People will\u00a0ask:\u00a0What\u2019s\u00a0in this for me? How will AI affect me (and my job)? For lawyers, that could mean helping them understand how AI investment supports\u00a0client delivery. Business functions might need reassurance that technology will enhance, not replace, their\u00a0expertise.\u00a0\u00a0<\/p>

The way forward:\u00a0<\/strong>Setting the right attitude around AI and risk is critical.\u00a0If\u00a0the firm is transparent about the potential up- and downsides of\u00a0AI, and\u00a0involves\u00a0everybody\u00a0from\u00a0head partners to junior interns\u00a0in the\u00a0conversation, then\u00a0any\u00a0benefits of AI\u00a0can be felt across the whole firm.\u00a0\u00a0<\/p>

A cross-functional AI risk council, supported by AI Champions from each practice group,\u00a0can streamline decision-making,\u00a0ensure consistent application of standards,\u00a0identify\u00a0use\u00a0cases\u00a0and accelerate\u00a0adoption more effectively than top-down mandates.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. How to encourage the shift in skills and capabilities <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Within five years, the capabilities\u00a0of lawyers\u00a0demanded by clients and employers alike will look significantly different. Firms\u00a0should\u00a0actively\u00a0seek\u00a0to develop AI\u00a0\u201cmuscle memory\u201d\u00a0which\u00a0means\u00a0focusing on what AI can do\u00a0practically to\u00a0help with work today, especially in terms of\u00a0evolving\u00a0client service for the better.\u00a0Meanwhile, grassroots innovation should be recognised and rewarded.\u00a0<\/span>\u00a0<\/span><\/p>

Lawyers\u00a0need to feel like the expert in the room \u2013\u00a0but\u00a0that\u2019s\u00a0not always the case\u00a0when it comes to AI. Therefore, they\u00a0must become comfortable\u00a0<\/span>talking\u00a0<\/span><\/i>about AI before they can confidently\u00a0<\/span>use<\/span><\/i>\u00a0it.<\/span>\u00a0<\/span><\/p>

The way forward:<\/span><\/b>\u00a0Rotational apprenticeships\u00a0can\u00a0enable\u00a0junior lawyers to spend time with IT and innovation teams early in their careers.\u00a0<\/span>\u00a0<\/span><\/p>

Instead of generic training environments, firms can partner with friendly clients to run supervised pilots on live matters. Lawyers learn by doing, the clients see tangible value, while the firm gains data that strengthens the business case for wider adoption.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4. How to evolve from\u00a0billable hours to value-based pricing\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The business case for AI adoption is increasingly client-led. General\u00a0Counsels\u00a0are under pressure from their CFOs to deliver cost efficiencies, and they expect their external law firms to\u00a0demonstrate\u00a0the same urgency. Many now ask for evidence of technology-driven ROI as a prerequisite for inclusion on legal panels. In some cases, clients even request firms to use specific tools, forcing firms to balance innovation with independence.\u00a0<\/p>

To respond, firms must package the value proposition effectively. The \u201cproduct\u201d in legal services is no longer just advice:\u00a0it includes the process and the price. Conversations about cost savings should therefore be reframed around\u00a0value creation: delivering faster, more\u00a0consistent\u00a0and higher-quality outcomes for clients.\u00a0\u00a0<\/p>

The way forward:<\/strong> Firms that understand how to integrate AI into their operating models may be better placed to redefine both client value and competitive advantage. Beyond efficiencies, AI offers strategic upside. Tech-enabled, multidisciplinary law firms can enter new advisory spaces, such as data strategy, compliance automation or digital risk management; opening entirely new cash flows to complement traditional legal work.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. How to incentivise partners\u00a0to embrace AI\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Many firms are beginning to formalise technology leadership roles or committees responsible for AI strategy and oversight.\u00a0However, bringing partners on board the AI train, let alone persuading them to drive, can be a challenge.\u00a0\u00a0<\/p>

Few partners are rewarded for embracing\u00a0new technologies. As firms explore value-based pricing and balanced scorecards, this is likely to change. Partners can be encouraged to model AI\u2019s impact by linking it to their own portfolios, showing where automation can free up time, improve profitability or reduce client churn. Scenario planning can help make the implications of AI adoption tangible.\u00a0\u00a0<\/p>

The way forward:\u00a0<\/strong>Firms can look to their knowledge teams and Professional Support Lawyers to contextualise AI use, develop AI-enabled\u00a0playbooks\u00a0and demonstrate where specific tools best support legal tasks.\u00a0\u00a0<\/p>

A dashboard showing AI usage metrics, pilot outcomes, efficiency\u00a0gains\u00a0and client impact can demystify adoption, celebrate early\u00a0wins\u00a0and show partners that AI progress is measurable and aligned with strategic\u00a0objectives.\u00a0<\/p>

The adoption of AI in UK law firms is not a question of\u00a0if\u00a0but\u00a0how. Firms that act now\u00a0\u2013\u00a0balancing experimentation with\u00a0responsibility\u00a0\u2013\u00a0will not only manage risk but seize the opportunity to reshape the economics of the legal profession for the decade ahead.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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FEATURED<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Bye-bye AI hype
\nHello practical AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Learn more about Expleo AI services for your business.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

By\u00a0Richard Hartshorne,\u00a0Business Unit Director\u00a0at\u00a0Expleo.<\/p>\n","protected":false},"author":81,"featured_media":106697,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"footnotes":""},"topic":[164,154,212],"insights-single-templates":[],"industry-taxonomy":[265],"content-type":[23],"country":[141],"service":[216,211],"class_list":["post-113944","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-artificial-intelligence-and-robotics","topic-compliance-and-regulation","topic-data-science-and-cybersecurity","industry-taxonomy-aall-industries","content-type-blog","country-global","service-digital-transformation","service-innovation-management-solutions"],"yoast_head":"\nExpleo | 5 AI Challenges Law Firms Must Solve in 2026<\/title>\n<meta name=\"description\" content=\"Explore 5 critical AI adoption challenges for law firms in 2026 and practical strategies to manage risk, culture, skills, and pricing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/ai-challenges-to-resolve\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI adoption in law firms: 5\u00a0challenges to resolve in 2026\u00a0\" \/>\n<meta property=\"og:description\" content=\"Explore 5 critical AI adoption challenges for law firms in 2026 and practical strategies to manage risk, culture, skills, and pricing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/ai-challenges-to-resolve\/\" \/>\n<meta property=\"og:site_name\" content=\"Global EN\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-20T15:25:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2000\/08\/ai-your-business-featured.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/\",\"name\":\"Expleo | 5 AI Challenges Law Firms Must Solve in 2026\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2000\\\/08\\\/ai-your-business-featured.jpg\",\"datePublished\":\"2026-01-12T14:11:16+00:00\",\"dateModified\":\"2026-01-20T15:25:51+00:00\",\"description\":\"Explore 5 critical AI adoption challenges for law firms in 2026 and practical strategies to manage risk, culture, skills, and pricing.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/ai-challenges-to-resolve\\\/#primaryimage\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2000\\\/08\\\/ai-your-business-featured.jpg\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2000\\\/08\\\/ai-your-business-featured.jpg\",\"width\":1280,\"height\":720,\"caption\":\"Three businesspeople stand together, smiling and talking in a modern office with a digital purple AI graphic overlay. 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