{"id":116399,"date":"2026-03-04T07:26:30","date_gmt":"2026-03-04T07:26:30","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=insights&#038;p=116399"},"modified":"2026-03-06T10:01:41","modified_gmt":"2026-03-06T10:01:41","slug":"record-93-customer-satisfaction-score-annual-survey","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/en\/insights\/news\/record-93-customer-satisfaction-score-annual-survey\/","title":{"rendered":"Expleo receives record 93% customer satisfaction score in annual survey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"116399\" class=\"elementor elementor-116399\" data-elementor-post-type=\"insights\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c48f4e gg-article-content gg-standard-article-template gg-simple-text gg-container-tiny elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c48f4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b41cb6\" data-id=\"8b41cb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5038a0d elementor-widget elementor-widget-text-editor\" data-id=\"5038a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em>Expleo achieves its highest ever customer satisfaction score with two-point annual percentage growth <\/em><\/li><li><em>Expleo clients are highly likely to recommend Expleo, with the company receiving a Net Promoter Score of 41, up by six points year-on-year and 18 points above the INIT industry benchmark<\/em><\/li><li><em>Expleo improved customer satisfaction across all surveyed metrics, including \u2018quality of relationship\u2019, \u2019quality of service\u2019, and \u2018project conduct\u2019<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a82cd6 elementor-widget elementor-widget-text-editor\" data-id=\"8a82cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Paris, France, 4 March 2026 \u2013<\/strong> Expleo has concluded its annual Customer Satisfaction (CSAT) survey for 2025, achieving a record-breaking score of 93% and a six\u2011point Net Promoter Score (NPS) increase on the previous year \u2013 the company\u2019s strongest performance to date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df65e93 elementor-widget elementor-widget-image\" data-id=\"df65e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_score_2025-1024x576.png\" class=\"attachment-large size-large wp-image-116407\" alt=\"A bar chart titled \u201cCSAT Client satisfaction score\u201d shows scores rising from 87% in 2021 to 93% in 2025. A gauge with a smiling face points to green, and a +2% increase is highlighted for 2025.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_score_2025-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_score_2025-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_score_2025-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_score_2025.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-019fe5b elementor-widget elementor-widget-text-editor\" data-id=\"019fe5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo has conducted its CSAT survey annually since 2020, achieving sustained growth, seeing customer satisfaction grow from 87% in its debut year to 93% in its most recent iteration. Its customers across engineering, technology and consulting scored Expleo highly across all key metrics, with \u2018quality of relationship\u2019 (96%), \u2018project conduct\u2019 (92%) and \u2018quality of services\u2019 (91%) the highest performing categories.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99cc194 elementor-widget elementor-widget-image\" data-id=\"99cc194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_en-1024x576.png\" class=\"attachment-large size-large wp-image-116405\" alt=\"Five circular charts show Expleo\u2019s improved customer satisfaction scores: Quality of relationship 96% (+3), Project conduct 92% (+4), Quality of service 91% (+4), Commercial offers 89% (+3), Resource management 87% (+4).\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_en-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_en-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_en-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_en.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb4114 elementor-widget elementor-widget-text-editor\" data-id=\"ccb4114\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo clients are also very likely to be Expleo advocates. Of those surveyed, 49% scored Expleo nine or ten when asked how likely out of ten they would be to recommend Expleo. This has resulted in a Net Promoter Score (NPS) of 41, a six-point increase since 2024, and an all-time high for the company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1cf0c elementor-widget elementor-widget-image\" data-id=\"1b1cf0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/03\/nps_2025-1024x576.png\" class=\"attachment-large size-large wp-image-116413\" alt=\"Diagramme \u00e0 barres montrant le Net Promoter Score de 2021 \u00e0 2025 : 29 en 2021, 21 en 2022, 29 en 2023, 35 en 2024 et 41 en 2025, avec une augmentation de &quot;+6&quot; mise en \u00e9vidence entre 2024 et 2025.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/03\/nps_2025-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/03\/nps_2025-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/03\/nps_2025-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/03\/nps_2025.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8d74c elementor-widget elementor-widget-text-editor\" data-id=\"4d8d74c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Christine Ravanat, Group CMO of Expleo, commented:<\/strong> <em>\u201cWhat gets measured, gets managed \u2013 and these record results reflect the dedication of our people, and the trust clients place in us every day. We don\u2019t just want satisfied customers, but to turn them into true promoters of Expleo. Achieving a 93% satisfaction score and our highest ever NPS is a direct result of that ambition, and the deep collaboration behind it. Our teams put their expertise, energy and care into every project and our clients\u2019 willingness to partner closely with us makes achievements like this possible. Together, even in challenging market conditions, we\u2019re proving the impact of high<\/em><em>\u2011<\/em><em>quality services delivered by people who genuinely care.\u201d&nbsp;<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3359559 elementor-widget elementor-widget-image\" data-id=\"3359559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/word-cloud_en-1024x576.png\" class=\"attachment-large size-large wp-image-116415\" alt=\"A word cloud of business qualities, featuring prominently &quot;reliable,&quot; &quot;professional,&quot; &quot;capable,&quot; &quot;flexibility,&quot; and &quot;reactivity,&quot; surrounded by terms like &quot;partner,&quot; &quot;quality,&quot; &quot;experts,&quot; &quot;proactive,&quot; and &quot;customer-centric.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/word-cloud_en-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/word-cloud_en-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/word-cloud_en-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2026\/02\/word-cloud_en.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5e2be elementor-widget elementor-widget-text-editor\" data-id=\"fe5e2be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The study was conducted in late 2025 in partnership with customer experience specialists, <a href=\"https:\/\/www.init-marketing.fr\/\" target=\"_blank\" rel=\"noopener\">Init<\/a>, drawing from a representative sample of Expleo\u2019s client base across geographies and industries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c94f5 elementor-widget elementor-widget-spacer\" data-id=\"d7c94f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expleo achieves its highest ever customer satisfaction score with two-point annual percentage growth Expleo clients are highly likely to recommend Expleo, with the company receiving a Net Promoter Score of 41, up by six points year-on-year and 18 points above the INIT industry benchmark Expleo improved customer satisfaction across all surveyed metrics, including \u2018quality of [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":116402,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","_angie_page":false,"footnotes":""},"topic":[261,148],"insights-single-templates":[],"industry-taxonomy":[265],"content-type":[22],"country":[141],"service":[216,329,57,71,224,211,66,215,209,208,55],"class_list":["post-116399","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-corporate","topic-people-and-leadership","industry-taxonomy-aall-industries","content-type-news","country-global","service-digital-transformation","service-programme-and-project-quality","service-design-thinking-lean-startup","service-product-design-engineering","service-industrial-process-operation-optimisation","service-innovation-management-solutions","service-iot-and-edge-computing","service-manufacturing-supply-chain","service-product-process-engineering","service-quality-testing","service-regulatory-compliance-management-for-manufacturing"],"yoast_head":"<!-- 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