{"id":1555,"date":"2019-09-30T09:55:00","date_gmt":"2019-09-30T09:55:00","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=insight&p=1555"},"modified":"2024-03-19T17:10:20","modified_gmt":"2024-03-19T17:10:20","slug":"card-payment-platforms-skimping-on-quality-is-risky-business","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","title":{"rendered":"Card payment platforms: skimping on quality is risky business"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Close-up\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Bharath Kumar Mani, Client Director, Expleo<\/strong><\/em><\/p>

Quality assurance provides guardrails for banks against the reputational damage of systems failure, says Bharath Kumar Mani. In the complex industry of\u00a0cards and payments<\/a>, it pays to double check you\u2019re doing it right.<\/p>

It\u2019s not so long ago that most customers selected their bank for practical reasons such as family loyalty or locality. Customer service was a free parking space or a cup of tea. Nowadays, of course, many of the local branches have gone, and it\u2019s the\u00a0customer experience<\/a>\u00a0that dictates whether we stick with the bank we know, or switch to a more tempting offer.<\/p>

In today\u2019s aggressive sector, banks live or die by their reputation. To retain current customers and attract new ones, banks must keep improving their customer experience. But this constant battle for competitive edge requires a double-edged sword. Get it right, and the praise will quickly spread across the review sites and consumer magazines that your bank is setting the pace. Get it wrong, however, and the bad headlines and tweets will follow. A major systems failure, for example, can cause devastating damage to your brand\u2019s status that will take many months to redeem.<\/p>

Cards and payments are some of the most important touchpoints for a frictionless customer experience. This relies on rock-solid back-end ecosystems of applications that comply with new regulations, support innovative payment applications, cut costs and reduce time to market.\u00a0Quality assurance\u00a0(QA) is your guardrail against disaster. So, why is it that banks will risk cutting corners in quality, when there is so much at stake?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Make haste slowly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

To stay ahead of competitors, banks must both\u00a0respond quickly to changes<\/a>\u00a0and threats in their end-to-end (E2E) ecosystem, and implement new digital channels to improve banking access for customers, whether through mobile or web-based apps, smart watches or new facial recognition technologies. All the same, launching into new technologies and\u00a0FinTech<\/a>\u00a0solutions requires a robust QA strategy and a specialised QA team, if banks want to deliver consistent quality products on time and within budget.<\/p>

In particular, the migration, transformation and innovation of card payment solutions such as TSYS or FirstData (now FiServ) platforms bring immense challenges and opportunities. These market leaders provide excellent platforms, creating opportunities for banks to shift away from inefficient in-house legacy systems to shared service models in the cloud. But they are highly complex, demanding a high degree of domain and platform expertise to deliver quality service without which you\u2019ll end up with a poor piece of software that fails in production , that sort of attention to detail and rigour can be off-putting. Is it worth the risk?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Resist the squeeze<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Banks face severe challenges in defining and managing the ever-changing scope of requirements that must be delivered to successfully complete a new platform implementation or upgrade. This is down to the lack of documentation that\u2019s available for the legacy applications. To make matters worse, the test window is always reduced to cover delays in design and development, often resulting in poor test planning, coverage and execution thereby reducing the quality of the product and increasing the risk. The quality becomes squeezed.<\/p>

Data migration can be an undervalued part of the process when it comes to adopting new systems. The new application you\u2019re adopting is often seen as the actual investment. Conversely (and wrongly, in my opinion), data migration planning is then considered as an \u201caction of less importance\u201d. But if banks skimp on aspects such as source data quality, volume, governance and reconciliation, then the consequences of system failure in the future could make that upfront expenditure feel like loose change.<\/p>

Regulatory compliance is another bear trap. The card payments business is already a highly regulated industry and the loopholes will continue to tighten. Banks will need to spend an increasing segment of their discretionary budget on staying compliant, and on building systems and processes to keep up with the escalating requirements. Quality assurance can help treat headaches before they develop. Prevention is always the best cure.<\/p>

Expleo brings\u00a0extensive experience in cards and payments<\/a>, in particular across card payment solutions such as TSYS or FirstData platforms. We provide the people, processes and tools to accelerate delivery and reduce time to market, while maintaining highest levels of quality assurance. Contact us to find out more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

European Central Bank (ECB) has published the AnaCredit data validation rules and urged the banks to validate their data using those rules and additional checks as applicable before submitting the feeds to the Central Banks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Bharath Kumar Mani, Client Director, Expleo Quality assurance provides guardrails for banks against the reputational damage of systems failure, says Bharath Kumar Mani. In the complex industry of\u00a0cards and payments, it pays to double check you\u2019re doing it right. It\u2019s not so long ago that most customers selected their bank for practical reasons such as […]<\/p>\n","protected":false},"author":78,"featured_media":1561,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"footnotes":""},"topic":[145,151],"insights-single-templates":[316],"industry-taxonomy":[38],"content-type":[23],"country":[130],"service":[54,68,208,83],"class_list":["post-1555","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-digital-transformation","topic-quality-assurance-and-software-development","insights-single-templates-old-template","industry-taxonomy-banking-and-financial-services","content-type-blog","country-united-kingdom","service-software-quality-assurance","service-business-agility-and-lean","service-quality-testing","service-transformation-consultancy"],"yoast_head":"\nExpleo | Card Payment Platforms: Ensuring Reliability<\/title>\n<meta name=\"description\" content=\"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Card payment platforms: skimping on quality is risky business\" \/>\n<meta property=\"og:description\" content=\"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Global EN\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-19T17:10:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/10\/black-credit-card-1280x720-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/\",\"name\":\"Expleo | Card Payment Platforms: Ensuring Reliability\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/black-credit-card-1280x720-1.jpg\",\"datePublished\":\"2019-09-30T09:55:00+00:00\",\"dateModified\":\"2024-03-19T17:10:20+00:00\",\"description\":\"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/#primaryimage\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/black-credit-card-1280x720-1.jpg\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/black-credit-card-1280x720-1.jpg\",\"width\":1280,\"height\":720,\"caption\":\"Close-up on a payment card\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/blog\\\/card-payment-platforms-skimping-on-quality-is-risky-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Card payment platforms: skimping on quality is risky business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\",\"name\":\"Expleo | EN\",\"description\":\"Expleo\",\"publisher\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#organization\",\"name\":\"Expleo | EN\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/expleo-logo-and-tagline.png\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/expleo-logo-and-tagline.png\",\"width\":1600,\"height\":774,\"caption\":\"Expleo | EN\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Expleo | Card Payment Platforms: Ensuring Reliability","description":"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","og_locale":"en_GB","og_type":"article","og_title":"Card payment platforms: skimping on quality is risky business","og_description":"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.","og_url":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","og_site_name":"Global EN","article_modified_time":"2024-03-19T17:10:20+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/10\/black-credit-card-1280x720-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","url":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","name":"Expleo | Card Payment Platforms: Ensuring Reliability","isPartOf":{"@id":"https:\/\/expleo.com\/global\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/#primaryimage"},"image":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/#primaryimage"},"thumbnailUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/10\/black-credit-card-1280x720-1.jpg","datePublished":"2019-09-30T09:55:00+00:00","dateModified":"2024-03-19T17:10:20+00:00","description":"How quality assurance provides guardrails for banks against the reputational damage of systems failure in your card payment platforms. Read more about it.","breadcrumb":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/#primaryimage","url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/10\/black-credit-card-1280x720-1.jpg","contentUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2021\/10\/black-credit-card-1280x720-1.jpg","width":1280,"height":720,"caption":"Close-up on a payment card"},{"@type":"BreadcrumbList","@id":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/expleo.com\/global\/en\/"},{"@type":"ListItem","position":2,"name":"Insights","item":"https:\/\/expleo.com\/global\/en\/insights\/"},{"@type":"ListItem","position":3,"name":"Card payment platforms: skimping on quality is risky business"}]},{"@type":"WebSite","@id":"https:\/\/expleo.com\/global\/en\/#website","url":"https:\/\/expleo.com\/global\/en\/","name":"Expleo | EN","description":"Expleo","publisher":{"@id":"https:\/\/expleo.com\/global\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/expleo.com\/global\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/expleo.com\/global\/en\/#organization","name":"Expleo | EN","url":"https:\/\/expleo.com\/global\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/expleo.com\/global\/en\/#\/schema\/logo\/image\/","url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/02\/expleo-logo-and-tagline.png","contentUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/02\/expleo-logo-and-tagline.png","width":1600,"height":774,"caption":"Expleo | EN"},"image":{"@id":"https:\/\/expleo.com\/global\/en\/#\/schema\/logo\/image\/"}}]}},"hreflang":{"rendered":"<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/\" hreflang=\"x-default\"\/>\n<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/\" hreflang=\"en\"\/>\n<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/de\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/\" hreflang=\"de\"\/>\n","structure":[{"blogId":4,"blogIsHidden":false,"postId":1555,"url":"https:\/\/expleo.com\/global\/en\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","language":"en","default":true},{"blogId":6,"blogIsHidden":false,"postId":14914,"url":"https:\/\/expleo.com\/global\/de\/insights\/blog\/card-payment-platforms-skimping-on-quality-is-risky-business\/","language":"de","default":false}]},"_links":{"self":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights\/1555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights"}],"about":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/types\/insights"}],"author":[{"embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/users\/78"}],"version-history":[{"count":0,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights\/1555\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/media\/1561"}],"wp:attachment":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/media?parent=1555"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/topic?post=1555"},{"taxonomy":"insights-single-templates","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights-single-templates?post=1555"},{"taxonomy":"industry-taxonomy","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/industry-taxonomy?post=1555"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/content-type?post=1555"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/country?post=1555"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/service?post=1555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}