{"id":99597,"date":"2025-03-27T07:01:00","date_gmt":"2025-03-27T07:01:00","guid":{"rendered":"https:\/\/expleo.com\/global\/fr\/?post_type=insights&#038;p=45851"},"modified":"2025-03-27T08:43:12","modified_gmt":"2025-03-27T08:43:12","slug":"expleo-receives-91-client-satisfaction-score-in-annual-survey","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","title":{"rendered":"Expleo receives 91% client satisfaction score in annual survey\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"99597\" class=\"elementor elementor-99597\" data-elementor-post-type=\"insights\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4883f99 gg-article-content gg-standard-article-template gg-simple-text gg-container-tiny elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4883f99\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58b2c32\" data-id=\"58b2c32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdfe235 elementor-widget elementor-widget-text-editor\" data-id=\"bdfe235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW118077338 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Paris<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">,<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> France<\/span> <span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u2013 <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">27<\/span><\/strong><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"><strong> March 2025<\/strong> <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u2013<\/span><\/span><span class=\"TextRun SCXW118077338 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Expleo has completed its <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">annual Customer <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Satisfaction<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> (CSAT)<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> Survey for 2024<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">receiv<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">ing<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u202f<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">an overall customer satisfaction score of 91%, <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">the company\u2019s highest<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">&#8211;<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">ever <\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">sc<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">or<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">e and<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> 2% higher than in 2023<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\">.<\/span><span class=\"NormalTextRun SCXW118077338 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> \u202f<\/span><\/span><span class=\"EOP SCXW118077338 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4abbfac elementor-widget elementor-widget-image\" data-id=\"4abbfac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/csat_2024-1024x576.png\" class=\"attachment-large size-large wp-image-99577\" alt=\"Bar chart titled &quot;CSAT: Client Satisfaction Score&quot; shows ratings from 2021 to 2024. Each year displays a purple bar with scores: 2021 has 87%, 2022 has 88%, 2023 has 89%, and 2024 has 91%. A gauge on the left indicates a positive satisfaction level.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/csat_2024-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/csat_2024-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/csat_2024-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/csat_2024.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d762955 elementor-widget elementor-widget-text-editor\" data-id=\"d762955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW207054698 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Furthermore, Expleo has a<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">chieved a Net Promoter Score (NPS) of 35<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">,<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> six points higher than<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> in<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> 2023<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">,<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> and<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> almost double the industry average<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> of 18<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> for 2024<a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a><\/span><\/span><span class=\"TextRun SCXW207054698 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">.<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> In total<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, 43% of those surveyed scored Expleo either nine or <\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\">ten when asked how likely<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> out of ten<\/span><span class=\"NormalTextRun SCXW207054698 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> they would be to recommend Expleo.<\/span><\/span><span class=\"EOP TrackedChange SCXW207054698 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><em><span class=\"TextRun SCXW82549036 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\"><a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a><\/span><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\">Industry benchmark based on INIT studies\u00a0<\/span><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\">of similar companies\u00a0<\/span><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\">comprising over 200,000 respondents across<\/span><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\">\u00a031 surveys<\/span><span class=\"NormalTextRun SCXW82549036 BCX0\" data-ccp-parastyle=\"footnote text\">\u00a0<\/span><\/span><span class=\"EOP SCXW82549036 BCX0\" data-ccp-props=\"{&quot;134245529&quot;:true}\">\u00a0<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4820257 elementor-widget elementor-widget-image\" data-id=\"4820257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/nps_2024-1024x576.png\" class=\"attachment-large size-large wp-image-99576\" alt=\"Bar graph titled &quot;Net Promoter Score&quot; shows scores from 2021 to 2024: 29% (2021), 21% (2022), 29% (2023), 35% (2024). An illustration of a megaphone and network diagram is on the left.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/nps_2024-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/nps_2024-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/nps_2024-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/nps_2024.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f03a9 elementor-widget elementor-widget-text-editor\" data-id=\"77f03a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Customers were also asked to score Expleo against key domains of service with Expleo scoring highly \u2013 and improving year-on-year \u2013 in key categories including:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Verdana\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Quality of relationship: 93% satisfaction (+1% year-on-year)<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Verdana\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Project conduct: 88% (+5% y-oy)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Verdana\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Commercial offers: 87% (+3% y-oy)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Verdana\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Quality of service: 87% (+1% y-oy)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Verdana\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Proactivity: 85% (+5% y-o-y)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0edd77a elementor-widget elementor-widget-image\" data-id=\"0edd77a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en-1024x576.png\" class=\"attachment-large size-large wp-image-99574\" alt=\"A word cloud centered around &quot;reliable&quot; in blue, featuring words like &quot;professional,&quot; &quot;flexibility,&quot; &quot;reactive,&quot; &quot;competence,&quot; &quot;support,&quot; &quot;collaboration,&quot; &quot;partner,&quot; and &quot;listening&quot; in various sizes, reflecting business qualities.\" srcset=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en-1024x576.png 1024w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en-300x169.png 300w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en-768x432.png 768w, https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91a550c elementor-widget elementor-widget-text-editor\" data-id=\"91a550c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span class=\"TextRun SCXW146410116 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Word cloud <\/span><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\">representing<\/span><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\"> the most popular responses to the question \u201cHow would you describe Expleo in three words?\u201d <\/span><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\">(<\/span><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Size of words appears <\/span><span class=\"NormalTextRun SCXW146410116 BCX0\" data-ccp-parastyle=\"Normal (Web)\">to scale with popularity of answer)<\/span><\/span><span class=\"EOP SCXW146410116 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/em><\/p>\n<p><b><span data-contrast=\"none\">Christine Ravanat, CMOof Expleo<\/span><\/b>, commented:<i><span data-contrast=\"none\">\u201cWith the market challenges the world faces today, having a partner you can trust is more important than ever. We\u2019re extremely pleased to have achieved our best ever customer satisfaction and Net Promoter Score in 2024. This reflects the emphasis we place on partnering with clients to deliver true ROI and meaningful results.\u201d<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The study was conducted by customer satisfaction and experience specialists, <\/span><a href=\"https:\/\/www.init-marketing.fr\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">INIT<\/span><\/a><span data-contrast=\"auto\"> in late 2024 and included a representative sample of Expleo\u2019s client base across industries and geographies.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134233279&quot;:true,&quot;134245529&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b56939 elementor-widget elementor-widget-button\" data-id=\"2b56939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/expleo.com\/global\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025a5f2 elementor-widget elementor-widget-spacer\" data-id=\"025a5f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Net Promoter Score of 35 almost doubles the industry benchmark reflecting Expleo\u2019s quality of service and value for money<\/p>\n","protected":false},"author":81,"featured_media":99574,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_angie_page":false,"footnotes":""},"topic":[261],"insights-single-templates":[],"industry-taxonomy":[46],"content-type":[22],"country":[141],"service":[83],"class_list":["post-99597","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-corporate","industry-taxonomy-aerospace","content-type-news","country-global","service-transformation-consultancy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo receives 91% client satisfaction score in annual survey\u00a0<\/title>\n<meta name=\"description\" content=\"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expleo receives 91% client satisfaction score in annual survey\u00a0\" \/>\n<meta property=\"og:description\" content=\"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"Global EN\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T08:43:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/\",\"name\":\"Expleo receives 91% client satisfaction score in annual survey\u00a0\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/word-cloud_en.png\",\"datePublished\":\"2025-03-27T07:01:00+00:00\",\"dateModified\":\"2025-03-27T08:43:12+00:00\",\"description\":\"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/#primaryimage\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/word-cloud_en.png\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/word-cloud_en.png\",\"width\":1280,\"height\":720,\"caption\":\"A word cloud centered around \\\"reliable\\\" in blue, featuring words like \\\"professional,\\\" \\\"flexibility,\\\" \\\"reactive,\\\" \\\"competence,\\\" \\\"support,\\\" \\\"collaboration,\\\" \\\"partner,\\\" and \\\"listening\\\" in various sizes, reflecting business qualities.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/news\\\/expleo-receives-91-client-satisfaction-score-in-annual-survey\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/insights\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Expleo receives 91% client satisfaction score in annual survey\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\",\"name\":\"Expleo | EN\",\"description\":\"Expleo\",\"publisher\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#organization\",\"name\":\"Expleo | EN\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/expleo-logo-and-tagline.png\",\"contentUrl\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/expleo-logo-and-tagline.png\",\"width\":1600,\"height\":774,\"caption\":\"Expleo | EN\"},\"image\":{\"@id\":\"https:\\\/\\\/expleo.com\\\/global\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Expleo receives 91% client satisfaction score in annual survey\u00a0","description":"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","og_locale":"en_GB","og_type":"article","og_title":"Expleo receives 91% client satisfaction score in annual survey\u00a0","og_description":"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.","og_url":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","og_site_name":"Global EN","article_modified_time":"2025-03-27T08:43:12+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","url":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","name":"Expleo receives 91% client satisfaction score in annual survey\u00a0","isPartOf":{"@id":"https:\/\/expleo.com\/global\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/#primaryimage"},"image":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png","datePublished":"2025-03-27T07:01:00+00:00","dateModified":"2025-03-27T08:43:12+00:00","description":"Expleo reaches its highest client satisfaction score annual survey score at 91%, highlighting service excellence and customer feedback.","breadcrumb":{"@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/#primaryimage","url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png","contentUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2025\/03\/word-cloud_en.png","width":1280,"height":720,"caption":"A word cloud centered around \"reliable\" in blue, featuring words like \"professional,\" \"flexibility,\" \"reactive,\" \"competence,\" \"support,\" \"collaboration,\" \"partner,\" and \"listening\" in various sizes, reflecting business qualities."},{"@type":"BreadcrumbList","@id":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/expleo.com\/global\/en\/"},{"@type":"ListItem","position":2,"name":"Insights","item":"https:\/\/expleo.com\/global\/en\/insights\/"},{"@type":"ListItem","position":3,"name":"Expleo receives 91% client satisfaction score in annual survey\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/expleo.com\/global\/en\/#website","url":"https:\/\/expleo.com\/global\/en\/","name":"Expleo | EN","description":"Expleo","publisher":{"@id":"https:\/\/expleo.com\/global\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/expleo.com\/global\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/expleo.com\/global\/en\/#organization","name":"Expleo | EN","url":"https:\/\/expleo.com\/global\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/expleo.com\/global\/en\/#\/schema\/logo\/image\/","url":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/02\/expleo-logo-and-tagline.png","contentUrl":"https:\/\/expleo.com\/global\/en\/wp-content\/uploads\/2019\/02\/expleo-logo-and-tagline.png","width":1600,"height":774,"caption":"Expleo | EN"},"image":{"@id":"https:\/\/expleo.com\/global\/en\/#\/schema\/logo\/image\/"}}]}},"hreflang":{"rendered":"<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/\" hreflang=\"x-default\"\/>\n<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/\" hreflang=\"en\"\/>\n<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/fr\/insights\/actualite\/taux-de-satisfaction-clients-91\/\" hreflang=\"fr\"\/>\n<link rel=\"alternate\" href=\"https:\/\/expleo.com\/global\/de\/insights\/neuigkeiten\/jahrliche-umfrage-bescheinigt-expleo-eine-91-prozent-kundenzufriedenheitsbewertung\/\" hreflang=\"de\"\/>\n","structure":[{"blogId":4,"blogIsHidden":false,"postId":99597,"url":"https:\/\/expleo.com\/global\/en\/insights\/news\/expleo-receives-91-client-satisfaction-score-in-annual-survey\/","language":"en","default":true},{"blogId":5,"blogIsHidden":false,"postId":45851,"url":"https:\/\/expleo.com\/global\/fr\/insights\/actualite\/taux-de-satisfaction-clients-91\/","language":"fr","default":false},{"blogId":6,"blogIsHidden":false,"postId":38490,"url":"https:\/\/expleo.com\/global\/de\/insights\/neuigkeiten\/jahrliche-umfrage-bescheinigt-expleo-eine-91-prozent-kundenzufriedenheitsbewertung\/","language":"de","default":false}]},"_links":{"self":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights\/99597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights"}],"about":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/types\/insights"}],"author":[{"embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/users\/81"}],"version-history":[{"count":0,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights\/99597\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/media\/99574"}],"wp:attachment":[{"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/media?parent=99597"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/topic?post=99597"},{"taxonomy":"insights-single-templates","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/insights-single-templates?post=99597"},{"taxonomy":"industry-taxonomy","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/industry-taxonomy?post=99597"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/content-type?post=99597"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/country?post=99597"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/expleo.com\/global\/en\/wp-json\/wp\/v2\/service?post=99597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}