{"id":23189,"date":"2022-09-05T14:39:49","date_gmt":"2022-09-05T14:39:49","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=case-studies&p=41173"},"modified":"2025-05-19T07:29:43","modified_gmt":"2025-05-19T07:29:43","slug":"customer-centric-lynqtech","status":"publish","type":"case-studies","link":"https:\/\/expleo.com\/global\/fr\/cas-clients\/customer-centric-lynqtech\/","title":{"rendered":"D\u00e9ployer l\u2019approche Customer Centric avec la startup LYNQTECH"},"content":{"rendered":"\t\t
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R\u00e9sultats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"key-facts-lynqtech-fr\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9fi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fid\u00e9lisation\u00a0: un enjeu majeur<\/strong><\/p>

Dans le march\u00e9 concurrentiel du secteur de l’\u00e9nergie, chaque client compte. Conserver les abonn\u00e9s est beaucoup plus rentable que d’en acqu\u00e9rir de nouveaux.<\/p>

Les fournisseurs d’\u00e9nergie doivent donc accro\u00eetre leurs capacit\u00e9s digitales afin d’offrir une exp\u00e9rience d\u2019utilisateur sans couture \u00e0 leurs clients. Elle permettra non seulement d’accro\u00eetre la fid\u00e9lisation et de r\u00e9duire le taux d\u2019attrition, mais aussi de g\u00e9n\u00e9rer des b\u00e9n\u00e9fices au niveau op\u00e9rationnel.<\/p>

Pour r\u00e9pondre \u00e0 ce besoin, la start-up allemande LYNQTECH a cr\u00e9\u00e9 une plateforme cloud innovante qui permet aux fournisseurs d’\u00e9nergie de g\u00e9rer les ventes, la facturation, les contrats et l’administration – depuis n’importe quel endroit et \u00e0 n’importe quel moment de la journ\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les services de test strat\u00e9gique<\/strong><\/p>

Expleo travaille avec LYNQTECH pour multiplier les interlocuteurs clients \u00e0 travers de nombreux canaux, incluant des opportunit\u00e9s telles que l’e-mobilit\u00e9, le parking automatis\u00e9 et plus encore.<\/p>

Nos \u00e9quipes agiles ont contribu\u00e9 \u00e0 d\u00e9velopper une plateforme digitale B2C mobile (web et app) qui facilite la contractualisation et la collecte de donn\u00e9es, tout en d\u00e9ployant une architecture d’interface complexe pour l’int\u00e9gration efficace de tous les syst\u00e8mes n\u00e9cessaires.<\/p>

La plateforme utilise le dispositif d’Expleo pour une automatisation efficace des tests, ce qui permet une ex\u00e9cution compl\u00e8te centr\u00e9e sur la fonctionnalit\u00e9, l’int\u00e9gration (E2E) et la convivialit\u00e9.<\/p>

Nous offrons \u00e9galement un service flexible gr\u00e2ce \u00e0 notre centre de Software testing de langue allemande (nearshore et offshore).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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B\u00e9n\u00e9fices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00e9duction du temps de mise en service<\/strong><\/p>

Gr\u00e2ce \u00e0 une strat\u00e9gie compl\u00e8te d’automatisation des tests, comprenant des proc\u00e9dures all\u00e9g\u00e9es, Expleo met en production de nouvelles fonctionnalit\u00e9s avec rapidit\u00e9 et pr\u00e9cision. Nous avons contribu\u00e9 \u00e0 am\u00e9liorer la qualit\u00e9 des logiciels en r\u00e9duisant la dur\u00e9e des tests et en augmentant la fiabilit\u00e9 du syst\u00e8me.<\/p>

Cette approche plus rapide et gage de qualit\u00e9 aide les clients de LYNQTECH \u00e0 renforcer leurs relations avec leurs propres clients, tout en am\u00e9liorant leurs services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tNous cr\u00e9ons des solutions innovantes et modernes pour le secteur de l'\u00e9nergie du futur. Expleo garantit nos standards de qualit\u00e9 gr\u00e2ce \u00e0 son expertise et son engagement total.\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tMandy Schwerendt<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CEO, LYNQTECH<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n \r\n

\r\n TRANSFORMATION DIGITALE <\/strong> <\/p>\r\n \r\n

\r\n Big data, analyse de donn\u00e9es, IA & algorithmes avanc\u00e9s<\/span> <\/h2>\r\n
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Expleo \u00e9labore des strat\u00e9gies d\u2019analyse de donn\u00e9es innovantes, gr\u00e2ce au machine learning et \u00e0 des algorithmes avanc\u00e9s. Cela nous permet de cr\u00e9er des mod\u00e8les de pr\u00e9diction et de gouvernance complexes, tant pour l\u2019industrie que pour les services.<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/span> <\/div>\r\n \r\n
\r\n \r\n EN SAVOIR PLUS <\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Featured<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mieux produire et<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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utiliser l\u2019\u00e9nergie.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour un avenir durable.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrons comment Expleo soutient le d\u00e9veloppement d\u2019une plate-forme cloud innovante pour aider les clients de LYNQTECH \u00e0 am\u00e9liorer ses relations avec ses propres clients.<\/p>\n","protected":false},"featured_media":22102,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","service-grey-banner":"false","service-grey-banner-link":"","footnotes":""},"case-study-single-templates":[],"topic":[127,125],"industry-taxonomy":[39],"country":[116],"service":[52,188],"class_list":["post-23189","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","topic-transformation-des-activites","topic-transformation-numerique","industry-taxonomy-energie-and-utilities","country-global","service-big-data-analyse-de-donnees-ia-et-algorithmes-avances","service-transformation-digitale"],"yoast_head":"\nExpleo | Une approche Customer Centric avec LYNQTECH<\/title>\n<meta name=\"description\" content=\"Expleo soutient le d\u00e9veloppement d\u2019une plateforme cloud pour aider les clients de LYNQTECH \u00e0 am\u00e9liorer leurs relations clients. 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