{"id":45851,"date":"2025-03-27T07:01:00","date_gmt":"2025-03-27T07:01:00","guid":{"rendered":"https:\/\/expleo.com\/global\/fr\/?post_type=insights&#038;p=45851"},"modified":"2025-03-26T12:16:19","modified_gmt":"2025-03-26T12:16:19","slug":"taux-de-satisfaction-clients-91","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/fr\/perspectives\/actualite\/taux-de-satisfaction-clients-91\/","title":{"rendered":"Expleo obtient un taux de satisfaction clients de 91% selon son enqu\u00eate annuelle"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"45851\" class=\"elementor elementor-45851\" data-elementor-post-type=\"insights\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4883f99 gg-article-content gg-standard-article-template gg-simple-text gg-container-tiny elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4883f99\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58b2c32\" data-id=\"58b2c32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdfe235 elementor-widget elementor-widget-text-editor\" data-id=\"bdfe235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Paris, France &#8211;\u00a0 27 mars 2025<\/strong>. A l\u2019issue de son enqu\u00eate annuelle de satisfaction client (CSAT) pour l\u2019ann\u00e9e 2024, Expleo obtenu un score de satisfaction client de 91%, le score le plus \u00e9lev\u00e9 jamais atteint par l\u2019entreprise (+2 points par rapport \u00e0 2023).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4abbfac elementor-widget elementor-widget-image\" data-id=\"4abbfac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/csat_2024-1024x576.png\" class=\"attachment-large size-large wp-image-45857\" alt=\"Bar chart titled &quot;CSAT: Client Satisfaction Score&quot; shows ratings from 2021 to 2024. Each year displays a purple bar with scores: 2021 has 87%, 2022 has 88%, 2023 has 89%, and 2024 has 91%. A gauge on the left indicates a positive satisfaction level.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/csat_2024-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/csat_2024-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/csat_2024-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/csat_2024.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d762955 elementor-widget elementor-widget-text-editor\" data-id=\"d762955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De plus, Expleo a obtenu un Net Promoter Score (NPS) de 35, soit 6 points de plus qu\u2019en 2023, et pr\u00e8s du double de la moyenne du secteur (qui est de 18 pour l\u2019ann\u00e9e 2024<a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a>). Au total, 43% des participants de l\u2019enqu\u00eate ont \u00e9valu\u00e9 \u00e0 9 ou 10 (sur une \u00e9chelle de 10) la probabilit\u00e9 qu\u2019ils recommandent Expleo.<\/p>\n<p><em><a href=\"#_ftnref1\" name=\"_ftn1\">[1]<\/a> Le benchmark du secteur est bas\u00e9 sur les \u00e9tudes de l\u2019INIT sur des entreprises similaires avec plus de 200\u00a0000 r\u00e9pondants \u00e0 un total de 31 enqu\u00eates.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4820257 elementor-widget elementor-widget-image\" data-id=\"4820257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/nps_2024-1024x576.png\" class=\"attachment-large size-large wp-image-45856\" alt=\"Bar graph titled &quot;Net Promoter Score&quot; shows scores from 2021 to 2024: 29% (2021), 21% (2022), 29% (2023), 35% (2024). An illustration of a megaphone and network diagram is on the left.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/nps_2024-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/nps_2024-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/nps_2024-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2025\/03\/nps_2024.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f03a9 elementor-widget elementor-widget-text-editor\" data-id=\"77f03a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients ont \u00e9galement \u00e9t\u00e9 invit\u00e9s \u00e0 \u00e9valuer Expleo sur des aspects cl\u00e9s de service. Expleo a obtenu des scores \u00e9lev\u00e9s \u2013 et en croissance par rapport \u00e0 l\u2019ann\u00e9e pass\u00e9e \u2013 dans des cat\u00e9gories cl\u00e9s telles que\u00a0:<\/p>\n<ul>\n<li>Qualit\u00e9 de la relation\u00a0: 93% de satisfaction (+1% par rapport \u00e0 2023)<\/li>\n<li>Conduite des projets\u00a0: 88% (+5%)<\/li>\n<li>Offres commerciales\u00a0: 87% (+3%)<\/li>\n<li>Qualit\u00e9 des services\u00a0: 87% (+1%)<\/li>\n<li>Proactivit\u00e9\u00a0: 85% (+5%).<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0edd77a elementor-widget elementor-widget-image\" data-id=\"0edd77a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-1024x576.png\" class=\"attachment-large size-large wp-image-45853\" alt=\"A word cloud in French, with large words including &quot;professionnel,&quot; &quot;fiable,&quot; &quot;capable,&quot; &quot;flexibilit\u00e9,&quot; and &quot;qualit\u00e9,&quot; surrounded by related words like &quot;r\u00e9activit\u00e9,&quot; &quot;proactif,&quot; &quot;collaboration,&quot; and &quot;partenaire.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91a550c elementor-widget elementor-widget-text-editor\" data-id=\"91a550c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Nuage de mots repr\u00e9sentant les r\u00e9ponses le plus populaires \u00e0 la question \u201cComment d\u00e9cririez-vous Expleo en trois mots\u00a0?\u00a0\u00bb (La taille des mots repr\u00e9sente la popularit\u00e9 de la r\u00e9ponse).<\/em><\/p>\n<p><strong>Christine Ravanat, CMO d\u2019Expleo, d\u00e9clare <\/strong><em>: \u00ab\u00a0Face aux d\u00e9fis actuels du march\u00e9, il est plus important que jamais de pouvoir compter sur un partenaire de confiance. Nous sommes extr\u00eamement heureux d\u2019avoir atteint notre meilleur taux de satisfaction client et notre meilleur Net Promoter Score en 2024. Cela refl\u00e8te l\u2019importance que nous accordons \u00e0 la coop\u00e9ration avec nos clients pour obtenir un vrai retour sur investissement (ROI) et des r\u00e9sultats significatifs.\u00a0\u00bb<\/em><\/p>\n<p>Cette \u00e9tude a \u00e9t\u00e9 men\u00e9e par <a href=\"https:\/\/www.init-marketing.fr\/\" target=\"_blank\" rel=\"noopener\">l\u2019INIT<\/a>, sp\u00e9cialistes de la satisfaction et de l\u2019exp\u00e9rience client, fin 2024 et inclut un \u00e9chantillon repr\u00e9sentatif de la client\u00e8le d\u2019Expleo dans divers secteurs d\u2019activit\u00e9 et r\u00e9gions.<\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b56939 elementor-widget elementor-widget-button\" data-id=\"2b56939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/expleo.com\/global\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025a5f2 elementor-widget elementor-widget-spacer\" data-id=\"025a5f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un Net Promoter Score de 35, presque le double de la r\u00e9f\u00e9rence du secteur, refl\u00e8te la qualit\u00e9 du service et le bon rapport-qualit\u00e9 prix d\u2019Expleo.<\/p>\n","protected":false},"author":81,"featured_media":45853,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"topic":[310,374],"insights-single-templates":[],"industry-taxonomy":[33],"content-type":[20],"country":[116],"service":[187],"class_list":["post-45851","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-corporate","topic-groupe","industry-taxonomy-aeronautique","content-type-actualite","country-global","service-conseils-en-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Expleo obtient un taux de satisfaction clients de 91%<\/title>\n<meta name=\"description\" content=\"Lors de son enqu\u00eate annuelle de satisfaction client (CSAT) pour 2024, Expleo obtient un score de 91%, le score le plus \u00e9lev\u00e9 jamais atteint par l\u2019entreprise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expleo.com\/global\/fr\/perspectives\/actualite\/taux-de-satisfaction-clients-91\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expleo obtient un taux de satisfaction clients de 91% selon son enqu\u00eate annuelle\" \/>\n<meta property=\"og:description\" content=\"Lors de son enqu\u00eate annuelle de satisfaction client (CSAT) pour 2024, Expleo obtient un score de 91%, le score le plus \u00e9lev\u00e9 jamais atteint par l\u2019entreprise\" \/>\n<meta property=\"og:url\" content=\"https:\/\/expleo.com\/global\/fr\/perspectives\/actualite\/taux-de-satisfaction-clients-91\/\" \/>\n<meta property=\"og:site_name\" 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