{"id":52450,"date":"2026-03-04T07:26:35","date_gmt":"2026-03-04T07:26:35","guid":{"rendered":"https:\/\/expleo.com\/global\/en\/?post_type=insights&#038;p=116399"},"modified":"2026-03-06T09:44:37","modified_gmt":"2026-03-06T09:44:37","slug":"taux-satisfaction-client-record-93-enquete-annuelle","status":"publish","type":"insights","link":"https:\/\/expleo.com\/global\/fr\/perspectives\/actualite\/taux-satisfaction-client-record-93-enquete-annuelle\/","title":{"rendered":"Expleo obtient\u00a0un taux de satisfaction client record de 93% selon enqu\u00eate annuelle"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"52450\" class=\"elementor elementor-52450\" data-elementor-post-type=\"insights\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c48f4e gg-article-content gg-standard-article-template gg-simple-text gg-container-tiny elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c48f4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b41cb6\" data-id=\"8b41cb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5038a0d elementor-widget elementor-widget-text-editor\" data-id=\"5038a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><em>Expleo atteint son plus haut niveau de satisfaction client avec une augmentation de deux points en pourcentage.<\/em><\/li>\n<li><em>Les clients d\u2019Expleo sont tr\u00e8s enclins \u00e0 recommander Expleo : avec un r\u00e9sultat de 41, le \u00ab\u00a0Net Promoter Score\u00a0\u00bb est en augmentation de six points par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente et de 18 points au-dessus de la r\u00e9f\u00e9rence du secteur selon l\u2019institut INIT.<\/em><\/li>\n<li><em>Expleo a am\u00e9lior\u00e9 la satisfaction client dans toutes les cat\u00e9gories \u00e9valu\u00e9es, notamment en mati\u00e8re de \u00ab\u00a0qualit\u00e9 de la relation\u00a0\u00bb, \u00ab\u00a0qualit\u00e9 de services\u00a0\u00bb et \u00ab\u00a0conduite de projet\u00a0\u00bb.<\/em><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a82cd6 elementor-widget elementor-widget-text-editor\" data-id=\"8a82cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Paris, France, 4 mars 2026 \u2013<\/strong> Expleo a men\u00e9 son enqu\u00eate annuelle de satisfaction client (CSAT) pour l\u2019ann\u00e9e 2025, obtenant un score record de 93 % et une augmentation de six points de son \u00ab\u00a0Net Promoter Score\u00a0\u00bb (NPS), soit sa meilleure performance \u00e0 date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df65e93 elementor-widget elementor-widget-image\" data-id=\"df65e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_score_2025-1024x576.png\" class=\"attachment-large size-large wp-image-52443\" alt=\"A bar chart titled \u201cCSAT Client satisfaction score\u201d shows scores rising from 87% in 2021 to 93% in 2025. A gauge with a smiling face points to green, and a +2% increase is highlighted for 2025.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_score_2025-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_score_2025-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_score_2025-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_score_2025.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-019fe5b elementor-widget elementor-widget-text-editor\" data-id=\"019fe5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo r\u00e9alise tous les ans depuis 2020 une enqu\u00eate de satisfaction client, affichant une croissance de soutenue de cette satisfaction client\u00a0: celle-ci est pass\u00e9e de 87 % \u00e0 93 % sur la p\u00e9riode. Expleo s\u2019est vu attribuer par ses clients en ing\u00e9nierie, technologie et conseil des notes tr\u00e8s \u00e9lev\u00e9es dans toutes les cat\u00e9gories, dont sa \u00ab\u00a0qualit\u00e9 de la relation\u00a0\u00bb avec 96 %, sa \u00ab\u00a0conduite de projet\u00a0\u00bb avec 92 % et sa \u00ab\u00a0qualit\u00e9 de service\u00a0\u00bb avec 91 %, ont \u00e9t\u00e9 les plus performantes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99cc194 elementor-widget elementor-widget-image\" data-id=\"99cc194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_fr-1024x576.png\" class=\"attachment-large size-large wp-image-52442\" alt=\"Five circular charts show customer satisfaction scores for Expleo: Relationship quality 96%, Project management 92%, Service quality 91%, Commercial offers 89%, and Resource management 87%, all with positive increases.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_fr-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_fr-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_fr-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/csat_key-categories_2025_fr.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb4114 elementor-widget elementor-widget-text-editor\" data-id=\"ccb4114\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expleo constate \u00e9galement que ses clients sont nombreux \u00e0 \u00eatre enclins \u00e0 recommander Expleo\u00a0: parmi les clients interrog\u00e9s, 49 % ont attribu\u00e9 la note de neuf ou de dix \u00e0 cette cat\u00e9gorie. Cela s\u2019est traduit par un \u00ab\u00a0Net Promoter Score\u00a0NPS\u00a0\u00bb de 41 qui, en augmentation de six points par rapport \u00e0 2024, repr\u00e9sente un niveau record pour l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb26ce3 elementor-widget elementor-widget-image\" data-id=\"eb26ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/03\/nps_2025-1024x576.png\" class=\"attachment-large size-large wp-image-52469\" alt=\"Diagramme \u00e0 barres montrant le Net Promoter Score de 2021 \u00e0 2025 : 29 en 2021, 21 en 2022, 29 en 2023, 35 en 2024 et 41 en 2025, avec une augmentation de &quot;+6&quot; mise en \u00e9vidence entre 2024 et 2025.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/03\/nps_2025-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/03\/nps_2025-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/03\/nps_2025-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/03\/nps_2025.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2197b7 elementor-widget elementor-widget-text-editor\" data-id=\"c2197b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p><strong>Christine Ravanat, Group CMO of Expleo, a d\u00e9clar\u00e9 : <\/strong>\u00ab Ce qui est mesur\u00e9 est g\u00e9r\u00e9\u00a0: ces r\u00e9sultats records refl\u00e8tent \u00e0 la fois le d\u00e9vouement quotidien de nos collaborateurs et la confiance que nos clients nous accordent chaque jour. Nous ne voulons pas seulement satisfaire nos clients, nous voulons qu\u2019ils deviennent de v\u00e9ritables ambassadeurs de notre marque Expleo. Le taux de satisfaction de client de 93 % et notre NPS qui n\u2019a jamais \u00e9t\u00e9 aussi \u00e9lev\u00e9 sont le reflet de notre ambition et de la collaboration \u00e9troite qui la caract\u00e9rise. Nos \u00e9quipes mettent sans cesse toutes leurs expertises, \u00e9nergies et attention au service de chacun des projets qu\u2019ils m\u00e8nent. La volont\u00e9 de nos clients de travailler en partenariat avec nos \u00e9quipes rend possible de tels r\u00e9sultats. Ensemble, malgr\u00e9 des conditions de march\u00e9 difficiles, nous d\u00e9montrons que les services de haute qualit\u00e9 d\u00e9livr\u00e9s par des personnes qui se soucient v\u00e9ritablement de leurs clients ont de l\u2019impact.\u00a0\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3359559 elementor-widget elementor-widget-image\" data-id=\"3359559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-1024x576.png\" class=\"attachment-large size-large wp-image-45853\" alt=\"A word cloud in French, with large words including &quot;professionnel,&quot; &quot;fiable,&quot; &quot;capable,&quot; &quot;flexibilit\u00e9,&quot; and &quot;qualit\u00e9,&quot; surrounded by related words like &quot;r\u00e9activit\u00e9,&quot; &quot;proactif,&quot; &quot;collaboration,&quot; and &quot;partenaire.\" srcset=\"https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-1024x576.png 1024w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-300x169.png 300w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr-768x432.png 768w, https:\/\/expleo.com\/global\/fr\/wp-content\/uploads\/2026\/02\/word-cloud_fr.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5e2be elementor-widget elementor-widget-text-editor\" data-id=\"fe5e2be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019enqu\u00eate de satisfaction client a \u00e9t\u00e9 r\u00e9alis\u00e9e fin 2025 en partenariat avec l\u2019institution sp\u00e9cialis\u00e9 INIT, \u00e0 partir d\u2019un \u00e9chantillon repr\u00e9sentatif s\u00e9lectionn\u00e9 parmi les clients d\u2019Expleo dans diff\u00e9rentes zones g\u00e9ographiques et diff\u00e9rents secteurs d\u2019activit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c94f5 elementor-widget elementor-widget-spacer\" data-id=\"d7c94f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expleo atteint son plus haut niveau de satisfaction client avec une augmentation de deux points en pourcentage. Les clients d\u2019Expleo sont tr\u00e8s enclins \u00e0 recommander Expleo : avec un r\u00e9sultat de 41, le \u00ab\u00a0Net Promoter Score\u00a0\u00bb est en augmentation de six points par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente et de 18 points au-dessus de la r\u00e9f\u00e9rence [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":52439,"parent":0,"template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","footnotes":""},"topic":[310,119],"insights-single-templates":[],"industry-taxonomy":[373],"content-type":[20],"country":[116],"service":[187],"class_list":["post-52450","insights","type-insights","status-publish","has-post-thumbnail","hentry","topic-corporate","topic-people-and-leadership","industry-taxonomy-all","content-type-actualite","country-global","service-conseils-en-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - 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