Future banking, smart and assured
Banking and financial services companies are more focused than ever on enhancing customer experience (CX) and user experience (UX) through digitisation and tech-enabled innovation. Customers expect a consistent, safe and seamless multi-channel experience and their loyalty can be won or lost by an organisations tech and data approach. Banks find themselves challenged by disruptive and agile fintechs and scale-ups, who are digitally advanced and consumer-centric at their origin, so to remain competitive they need to transform their business.
Expleo is helping organisations implement system and business change in a heavily regulated environment, confidently, and at pace, to anticipate the future of banking.
Digital Operational Resilience: The New Heart of Operational Risk
Solutions to fast track your innovations

From product to experience: Hyper-personalisation to drive customer loyalty
Data science is pivotal to leverage new insights and enhance customer experience. Banking and financial services companies used to be product-driven organisations, now they are services that need to have a 360 degree view of their customer. Innovation has now to focus on designing an end-to-end fluid customer journey.
Maximising the data intelligence is the best trigger to drive superior customer experience and get ahead of the competition.

Regulatory compliance on time: Accelerate your time to market in a cost-effective manner
Helping banks and financial services to implement regulatory change rapidly is key to accelerating their speed to market whilst meeting compliance. Automating technological change in a compliant, timely, secure and safe manner is key to mitigate reputational risk.

Accelerated transformation through AI and automation: Process optimisation, operational excellence, and cost-effectiveness
Financial institutions need to free themselves from the burden of costly legacy systems to increase their agility. There is a need for system modernisation and automatisation to secure transactions, reduce costs and improve the whole customer experience. With a platform-agnostic approach, Expleo professionals support the delivery of change programs while monitoring the cost reduction and quality indicators. To succeed, banks must embrace digital transformation and implement cloud-based platform models, which utilise APIs to embed banking in everyday life, to increase accessibility and inclusiveness for customers.
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