The development of Mobility as a Service (MaaS) and leasing involves end users renting vehicles or equipment instead of buying them from manufacturers. While it is an opportunity for the manufacturers to make additional profit on each product because the revenue is generated based on the duration of product usage, they now need to take in account the maintenance and repair costs and the overall customer experience (e.g., the availability, the personalised experience, etc).
Whether it is designing a predictive MRO cost data analytics platform, developing a maintenance strategy and processes, modifying your in-service products, automating your customer service workflows, or providing serial engineering-RAMS support to ensure the safety of your operations, we support leading manufacturers and operators in the automotive, aerospace, railway, defence, energy, banking, and insurance industries to obtain the highest satisfaction of their end customers.
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Data-first technical support
Data-first technical support
We provide all-level technical support to MRO and after sales teams, boosted by product-quality data analytics for shorter downtimes and improved product quality.
What we cover
- Technical support for MRO teams
- Incident data analytics
Technical publications
Technical publications
From the product CAD, we design and deliver comprehensive and easy-to-use technical documentations, thanks to our deep product and MRO expertise. We also implement GenAI to accelerate the time-to-market.
What we cover
- Omnichannel customer sentiment analysis
- Product quality monitoring
- Data-driven customer insights for product & customer experience improvement
AI-powered CX & product quality analytics
AI-powered CX & product quality analytics
With our expertise in ML and LLM, we help businesses transform omnichannel customer feedback and product data into actionable data-driven insights, enabling them to improve customer satisfaction and reduce the cost of poor quality.
What we cover
- Omnichannel customer sentiment analysis
- Product quality monitoring
- Data-driven customer insights for product & customer experience improvement
AI-powered predictive maintenance
AI-powered predictive maintenance
By combining our knowledge of products, IT systems, and machine learning, we help businesses reduce unscheduled repairs and increase equipment uptime.
What we cover
- Initial diagnosis and needs assessment
- IoT infrastructure recommendation
- Predictive model development
- Real-time monitoring and tracking (MLOps)


