The development of Mobility as a Service (MaaS) and leasing involves end users renting vehicles or equipment instead of buying them from manufacturers. While it is an opportunity for the manufacturers to make additional profit on each product because the revenue is generated based on the duration of product usage, they now need to take in account the maintenance and repair costs and the overall customer experience (e.g., the availability, the personalised experience, etc).
Whether it is designing a predictive MRO cost data analytics platform, developing a maintenance strategy and processes, modifying your in-service products, automating your customer service workflows, or providing serial engineering-RAMS support to ensure the safety of your operations, we support leading manufacturers and operators in the automotive, aerospace, railway, defence, energy, banking, and insurance industries to obtain the highest satisfaction of their end customers.
Explore related services

Omnichannel customer data analysis
We assist businesses in automating the identification of end users’ feedback and product quality by collecting and analysing data on end-user interactions across all the channels (e.g., after-sales phone calls, repair workshop bills, social networks, etc.).
What we cover
- Data collection and integration
- Machine Learning algorithm powered by NLP
- Data-viz dashboard with automated workflow

Predictive Maintenance
By combining our knowledge of products, IT systems, and machine learning, we help businesses reduce unscheduled repairs and increase equipment uptime.
What we cover
- Root cause analysis
- Machine learning pipeline (kernel) design
- Embedded software updated with predictive maintenance algorithm

Customer support & serial life engineering
We support clients in developing the transition dynamics from product launch to deployment and improve end-user experience by ensuring product follow-up and improvement.
What we cover
- Fleet follow-up (certification support & management)
- Tech Pub authoring & validation
- Maintenance engineering support
- Modifications & repairs

Life cycle cost optimisation
After a project is delivered, we can still create value for our clients by bringing performance and functional enhancements, as well as alternate manufacturing processes.
What we cover
- Life cycle cost optimisation
- Audit & analysis
- Proactive life management
- Direct accumulation counts

Software monitoring & maintenance
Once a software or a stack architecture is fully developed and integrated, our teams will gather and analyse data to ensure the long term sustainability of the programme.
What we cover
- Software monitoring and maintenance
- Application code profilers
- Database monitors
- Deep diagnostics