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Data Science & CybersecurityEngineering and DesignQuality Assurance & Software Development
Big data: improving the customer experience through the predictive diagnosis of in-service failures
For the past four years in France, a major car manufacturer has been using Expleo's data science expertise, specifically in textual analysis, to obtain an exhaustive overview of customer satisfaction with its vehicles in service. What is the objective? To make the voice of the customer better heard in millions of unstructured data.
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