- Expleo achieves its highest ever customer satisfaction score with two-point annual percentage growth
- Expleo clients are highly likely to recommend Expleo, with the company receiving a Net Promoter Score of 41, up by six points year-on-year and 18 points above the INIT industry benchmark
- Expleo improved customer satisfaction across all surveyed metrics, including ‘quality of relationship’, ’quality of service’, and ‘project conduct’
Paris, France, 4 March 2026 – Expleo has concluded its annual Customer Satisfaction (CSAT) survey for 2025, achieving a record-breaking score of 93% and a six‑point Net Promoter Score (NPS) increase on the previous year – the company’s strongest performance to date.
Expleo has conducted its CSAT survey annually since 2020, achieving sustained growth, seeing customer satisfaction grow from 87% in its debut year to 93% in its most recent iteration. Its customers across engineering, technology and consulting scored Expleo highly across all key metrics, with ‘quality of relationship’ (96%), ‘project conduct’ (92%) and ‘quality of services’ (91%) the highest performing categories.
Expleo clients are also very likely to be Expleo advocates. Of those surveyed, 49% scored Expleo nine or ten when asked how likely out of ten they would be to recommend Expleo. This has resulted in a Net Promoter Score (NPS) of 41, a six-point increase since 2024, and an all-time high for the company.
Christine Ravanat, Group CMO of Expleo, commented: “What gets measured, gets managed – and these record results reflect the dedication of our people, and the trust clients place in us every day. We don’t just want satisfied customers, but to turn them into true promoters of Expleo. Achieving a 93% satisfaction score and our highest ever NPS is a direct result of that ambition, and the deep collaboration behind it. Our teams put their expertise, energy and care into every project and our clients’ willingness to partner closely with us makes achievements like this possible. Together, even in challenging market conditions, we’re proving the impact of high‑quality services delivered by people who genuinely care.”
The study was conducted in late 2025 in partnership with customer experience specialists, Init, drawing from a representative sample of Expleo’s client base across geographies and industries.
