BTI 2023

Expleo’s Business Transformation Index 2023 report offers an unparalleled analysis of business transformation trends, insights, and success factors, with input from 1,395 global leaders across six countries

Learn from 1,395 business leaders, representing diverse sectors and large organisations with 5,000+ employees.
Understand the impact of the pandemic, geopolitical tensions, and inflationary pressure on business transformation.
Identify year-on-year trends and effective strategies for success.

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More participants than last year

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Business Transformation Index 2023

Unlock the secrets to business transformation success with BTI 2023

In the face of ongoing challenges, such as the pandemic’s lingering effects, geopolitical tensions, and inflationary pressure, businesses must adapt their transformation strategies to stay ahead.

With 35% more participants than last year’s survey, our BTI 2023 report provides an in-depth understanding of how businesses are adjusting their transformation plans to tackle these challenges, such as the following key info:

Learn about the essential role of technology, organisational culture, and stakeholder engagement in driving successful business transformation.
Discover how firms plan to invest an average of 11% of global revenue, or €960 million, into their digital transformation efforts in 2023.
Dive into Expleo’s Bold and Reliable index to uncover the nine key factors for achieving positive financial outcomes in business transformation.

Unlock the Secrets to Business Transformation Success with BTI 2023

In the face of ongoing challenges, such as the pandemic’s lingering effects, geopolitical tensions, and inflationary pressure, businesses must adapt their transformation strategies to stay ahead.

With 35% more participants than last year’s survey, our BTI 2023 report provides an in-depth understanding of how businesses are adjusting their transformation plans to tackle these challenges, such as the following key info:

Learn about the essential role of technology, organisational culture, and stakeholder engagement in driving successful business transformation.
Discover how firms plan to invest an average of 11% of global revenue, or €960 million, into their digital transformation efforts in 2023.
Dive into Expleo’s Bold and Reliable index to uncover the nine key factors for achieving positive financial outcomes in business transformation.

Aerospace

Soaring to New Heights: Unleashing Innovation in the Aerospace Sector

The BTI 2023 report highlights that aerospace companies are planning to prioritise innovation and smarter manufacturing methods. However, addressing technology skills gaps is vital for a more digitalised, lower-carbon future. The aerospace sector faces multiple challenges in delivering business transformation plans on time and within budget. The key focus areas include sustainable propulsion, profitability, cybersecurity, and data management. Overcoming threats like economic uncertainty, skills shortages, and recent project failures is essential.

Aerospace

Soaring to New Heights: Unleashing Innovation in the Aerospace Sector

The BTI 2023 report highlights that aerospace companies are planning to prioritise innovation and smarter manufacturing methods. However, addressing technology skills gaps is vital for a more digitalised, lower-carbon future. The aerospace sector faces multiple challenges in delivering business transformation plans on time and within budget. The key focus areas include sustainable propulsion, profitability, cybersecurity, and data management. Overcoming threats like economic uncertainty, skills shortages, and recent project failures is essential.

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business impact, User acceptance, Improving customer experience, Improving our sustainability

To succeed, aerospace organisations must address talent shortages, implement digital twin and smart manufacturing methods, enhance customer experience, and pursue sustainability initiatives. Despite technological barriers hindering progress, aerospace companies must adapt to maintain their competitive edge in an ever-changing landscape.

By investing in the future and taking bold steps, the aerospace industry can flourish and set a new benchmark for success in the face of adversity.

Get the BTI 2023 report to gain invaluable and in-depth insights into how the aerospace industry is embracing cutting-edge technologies and business transformation strategies to revolutionise manufacturing and air travel.

To succeed, aerospace organisations must address talent shortages, implement digital twin and smart manufacturing methods, enhance customer experience, and pursue sustainability initiatives. Despite technological barriers hindering progress, aerospace companies must adapt to maintain their competitive edge in an ever-changing landscape.

By investing in the future and taking bold steps, the aerospace industry can flourish and set a new benchmark for success in the face of adversity.

Get the BTI 2023 report to gain invaluable and in-depth insights into how the aerospace industry is embracing cutting-edge technologies and business transformation strategies to revolutionise manufacturing and air travel.

Automotive

Navigating the Road to Automotive Reinvention: Accelerate Transformation with Radical Change

The BTI 2023 report highlights the automotive sector’s focus on radical change at a faster pace, requiring a shift in business models and increased attention to cybersecurity, digital strategy, and agile delivery.

The industry faces challenges in meeting business transformation targets, particularly in budget adherence and tech talent retention. Sustainability is gaining prominence, with firms concentrating on responsible production and consumption.

Customer experience also remains a top priority, with automotive firms investing in digital research and development and co-creating solutions with customers and partners. Technology focus areas include cybersecurity, digital services, agile delivery, the Internet of Things (IoT), and smart manufacturing processes. However, the sector struggles with talent shortages and skills gaps, especially in cybersecurity.

Automotive

Navigating the Road to Automotive Reinvention: Accelerate Transformation with Radical Change

The BTI 2023 report highlights the automotive sector’s focus on radical change at a faster pace, requiring a shift in business models and increased attention to cybersecurity, digital strategy, and agile delivery.

The industry faces challenges in meeting business transformation targets, particularly in budget adherence and tech talent retention. Sustainability is gaining prominence, with firms concentrating on responsible production and consumption.

Customer experience also remains a top priority, with automotive firms investing in digital research and development and co-creating solutions with customers and partners. Technology focus areas include cybersecurity, digital services, agile delivery, the Internet of Things (IoT), and smart manufacturing processes. However, the sector struggles with talent shortages and skills gaps, especially in cybersecurity.

Major technology focus areas for 2023
(rank, out of 12)

Economic uncertainty and global instability are impacting automotive companies, prompting some to exit specific locations, change suppliers, or shift technology infrastructure. The industry is keen on improving sustainability, working with environmentally responsible suppliers, and exploring circular business models.

Despite the challenges, the automotive sector continues to innovate and adapt to the rapidly changing landscape.

Get the BTI 2023 report to learn how the automotive sector is rapidly adapting to new challenges and opportunities by embracing radical change, digital strategies, and sustainable practices.

Economic uncertainty and global instability are impacting automotive companies, prompting some to exit specific locations, change suppliers, or shift technology infrastructure. The industry is keen on improving sustainability, working with environmentally responsible suppliers, and exploring circular business models.

Despite the challenges, the automotive sector continues to innovate and adapt to the rapidly changing landscape.

Get the BTI 2023 report to learn how the automotive sector is rapidly adapting to new challenges and opportunities by embracing radical change, digital strategies, and sustainable practices.

Banking & Financial Services

UNCOVER THE SECRETS TO THRIVING AMID DIGITAL DISRUPTION IN BANKING & FINANCIAL SERVICES

BTI 2023 features insights from 238 business transformation leaders in the banking and financial services sector. Firms in this industry are prioritising customer experience enhancements, productivity improvements, and agility in 2023.

But they face challenges in delivering digital transformation programmes, primarily due to skills shortages and balancing internal and external resources.

Banking and Financial Services

Uncover the Secrets to Thriving Amid Digital Disruption in Finance

BTI 2023 features insights from 238 business transformation leaders in the banking and financial services sector. Firms in this industry are prioritising customer experience enhancements, productivity improvements, and agility in 2023.

But they face challenges in delivering digital transformation programmes, primarily due to skills shortages and balancing internal and external resources.

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business impact, User acceptance, Improving customer experience, Improving our sustainability

In 2023, the sector’s main focus areas include customer experience enhancements, productivity improvements, and increased agility to compete with new market entrants. Cybersecurity and digital strategy are top technology focus areas, with growing interest in cloud infrastructure adoption and digital skills training.

The industry faces slightly more missed targets in business transformation programme delivery in 2023 than in 2022, with 68% missing at least one target. Inflation, economic uncertainty, and skills shortages are the main barriers to digital transformation plans. Financial services firms are increasingly establishing their own training academies to address talent shortages.

To tackle instability and uncertainty, 65% of firms have scaled back transformation plans, while 53% focus on becoming more agile. Cybersecurity also remains a top priority. The sector also aims to improve customer experiences and integrate sustainability into its business strategies.

As a result, 45% of financial firms now prioritise environmental responsibility, up from 28% in 2022.

Get the BTI 2023 report to gain exclusive insights into the strategies and initiatives that top financial institutions are implementing to stay ahead in a rapidly changing landscape.

In 2023, the sector’s main focus areas include customer experience enhancements, productivity improvements, and increased agility to compete with new market entrants. Cybersecurity and digital strategy are top technology focus areas, with growing interest in cloud infrastructure adoption and digital skills training.

The industry faces slightly more missed targets in business transformation programme delivery in 2023 than in 2022, with 68% missing at least one target. Inflation, economic uncertainty, and skills shortages are the main barriers to digital transformation plans. Financial services firms are increasingly establishing their own training academies to address talent shortages.

To tackle instability and uncertainty, 65% of firms have scaled back transformation plans, while 53% focus on becoming more agile. Cybersecurity also remains a top priority. The sector also aims to improve customer experiences and integrate sustainability into its business strategies.

As a result, 45% of financial firms now prioritise environmental responsibility, up from 28% in 2022.

Get the BTI 2023 report to gain exclusive insights into the strategies and initiatives that top financial institutions are implementing to stay ahead in a rapidly changing landscape.

Energy and Utilities

Powering a Sustainable Future: Embracing the Energy Transition and Digital Transformation

BTI 2023 reveals that energy and utilities firms are prioritising operational resilience amid market volatility and energy security challenges. Digital twin and process simulation technologies are gaining traction while addressing digital transformation barriers like technology maturity, skills gaps, and cybersecurity vulnerabilities is crucial.

The focus is on improving agility, customer experience, and environmental sustainability. With data management as the top priority, energy firms must overcome challenges in their business transformation programme delivery, legacy system upgrades, and technology skill investments.

Energy and Utilities

Powering a Sustainable Future: Embracing the Energy Transition and Digital Transformation

BTI 2023 reveals that energy and utilities firms are prioritising operational resilience amid market volatility and energy security challenges. Digital twin and process simulation technologies are gaining traction while addressing digital transformation barriers like technology maturity, skills gaps, and cybersecurity vulnerabilities is crucial.

The focus is on improving agility, customer experience, and environmental sustainability. With data management as the top priority, energy firms must overcome challenges in their business transformation programme delivery, legacy system upgrades, and technology skill investments.

% of companies missing their business transformation targets

By addressing skills gaps, tackling instability, enhancing customer experience, and adopting sustainable business practices, energy and utility firms can overcome uncertainties and maintain a competitive edge in a rapidly changing landscape.

Get the BTI 2023 report to explore in detail the key trends and initiatives that are shaping the future of the energy and utilities sector as it embarks on a journey toward sustainability and digital transformation.

By addressing skills gaps, tackling instability, enhancing customer experience, and adopting sustainable business practices, energy and utility firms can overcome uncertainties and maintain a competitive edge in a rapidly changing landscape.

Get the BTI 2023 report to explore in detail the key trends and initiatives that are shaping the future of the energy and utilities sector as it embarks on a journey toward sustainability and digital transformation.

Healthcare & Life Sciences

Revolutionising Healthcare: Embrace the Digital Transformation for a Healthier Future

BTI 2023 reveals that healthcare and life sciences organisations face significant challenges in delivering business transformation programmes, with 75% missing at least one target.

To tackle these barriers, they focus on patient experience, productivity and new business models while adapting to cost pressures and skills shortages.

Healthcare & Life Sciences

Revolutionising Healthcare: Embrace the Digital Transformation for a Healthier Future

BTI 2023 reveals that healthcare and life sciences organisations face significant challenges in delivering business transformation programmes, with 75% missing at least one target.

To tackle these barriers, they focus on patient experience, productivity and new business models while adapting to cost pressures and skills shortages.

Major technology focus areas for 2023
(rank, out of 12)

Despite heightened regulatory scrutiny, cybersecurity and data governance remain top priorities. Healthcare and life sciences organisations are having to prioritise cultural and change management and explore outsourcing and diverse hiring to address skills gaps.

There’s also a growing interest in AR, VR, and metaverse technologies for collaboration and safety improvement.

Although lagging behind other sectors in embracing customer experience approaches, healthcare and life sciences organisations are recognising the importance of data usage and striving for sustainable practices, including monitoring carbon footprints and adopting circular business models.

Get the BTI 2023 report to discover the innovative approaches that healthcare and life sciences leaders are taking to transform patient care and accelerate the development of life-saving treatments.

Despite heightened regulatory scrutiny, cybersecurity and data governance remain top priorities. Healthcare and life sciences organisations are having to prioritise cultural and change management and explore outsourcing and diverse hiring to address skills gaps.

There’s also a growing interest in AR, VR, and metaverse technologies for collaboration and safety improvement.

Although lagging behind other sectors in embracing customer experience approaches, healthcare and life sciences organisations are recognising the importance of data usage and striving for sustainable practices, including monitoring carbon footprints and adopting circular business models.

Get the BTI 2023 report to discover the innovative approaches that healthcare and life sciences leaders are taking to transform patient care and accelerate the development of life-saving treatments.

Insurance

Transforming Insurance: Harness the Power of Digital Innovation and Customer-Centricity

BTI 2023 highlights the insurance industry’s efforts to overcome market pressures and disruption from new entrants by finding growth opportunities and innovative propositions.

Insurers are focusing on delivering dynamic, digitally-enabled products but struggle with digital transformation plan execution due to siloed processes and regulatory hurdles.

Insurance

Transforming Insurance: Harness the Power of Digital Innovation and Customer-Centricity

BTI 2023 highlights the insurance industry’s efforts to overcome market pressures and disruption from new entrants by finding growth opportunities and innovative propositions.

Insurers are focusing on delivering dynamic, digitally-enabled products but struggle with digital transformation plan execution due to siloed processes and regulatory hurdles.

Major business focus areas for 2023
(rank, out of 12)

By adopting design thinking and a more holistic view of customer journeys, insurers can stay ahead of competitors. Despite facing fewer talent pressures, the industry is broadening its workforce through diverse hiring and remote roles.

Insurers are also prioritising customer experience and leveraging data management practices to improve experiences across touchpoints while embracing sustainable development by offering eco-friendly products and services.

Get the BTI 2023 report to learn more about how leading insurance companies are leveraging technology and data-driven approaches to enhance customer experiences and stay ahead in an increasingly competitive market.

By adopting design thinking and a more holistic view of customer journeys, insurers can stay ahead of competitors. Despite facing fewer talent pressures, the industry is broadening its workforce through diverse hiring and remote roles.

Insurers are also prioritising customer experience and leveraging data management practices to improve experiences across touchpoints while embracing sustainable development by offering eco-friendly products and services.

Get the BTI 2023 report to learn more about how leading insurance companies are leveraging technology and data-driven approaches to enhance customer experiences and stay ahead in an increasingly competitive market.

Retail

Redefining Retail: Unlock the Power of Digital Innovation and Customer Experience

In the BTI 2023 Retail chapter, the survey gathered insights from 132 business transformation leaders in the retail sector. The facts are very clear — retailers are struggling to meet digital transformation targets due to skills shortages, wage pressure, and cost inflation.

Retail

Redefining Retail: Unlock the Power of Digital Innovation and Customer Experience

In the BTI 2023 Retail chapter, the survey gathered insights from 132 business transformation leaders in the retail sector. The facts are very clear — retailers are struggling to meet digital transformation targets due to skills shortages, wage pressure, and cost inflation.

Major technology focus areas for 2023
(rank, out of 12)

To stay competitive, the sector must refocus on digital strategies such as replacing legacy systems, embracing automation, and reconsidering omnichannel approaches. In addition, retailers need to address sustainability and Environmental, Social, and Governance (ESG) issues driven by consumer and regulatory pressure.

The main focus areas for the next one-to-two years must include improving the customer experience and adopting sustainability measures. Cybersecurity and digital strategy are also key technology areas.

Despite challenges in meeting digital transformation goals, retailers are less likely to report issues with legacy systems compared to the previous year. However, like so many others, the retail sector is grappling with talent shortages and is increasingly interested in hiring from diverse backgrounds.

Retailers must adapt to heightened customer experience expectations and prioritise sustainable business practices.

Get the BTI 2023 report to learn exactly how the world’s leading retailers are leveraging cutting-edge technologies and strategies to drive growth and customer satisfaction in the digital age.

To stay competitive, the sector must refocus on digital strategies such as replacing legacy systems, embracing automation, and reconsidering omnichannel approaches. In addition, retailers need to address sustainability and Environmental, Social, and Governance (ESG) issues driven by consumer and regulatory pressure.

The main focus areas for the next one-to-two years must include improving the customer experience and adopting sustainability measures. Cybersecurity and digital strategy are also key technology areas.

Despite challenges in meeting digital transformation goals, retailers are less likely to report issues with legacy systems compared to the previous year. However, like so many others, the retail sector is grappling with talent shortages and is increasingly interested in hiring from diverse backgrounds.

Retailers must adapt to heightened customer experience expectations and prioritise sustainable business practices.

Get the BTI 2023 report to learn exactly how the world’s leading retailers are leveraging cutting-edge technologies and strategies to drive growth and customer satisfaction in the digital age.

Transport

Revolutionising Transportation: Pioneering Smart, Sustainable and Connected Mobility

In the transport sector, BTI 2023 highlights the increased focus on productivity and innovation using cutting-edge technologies. Despite ongoing challenges, such as skills shortages and scaling up pilots, sustainability emerges as a priority for the industry.

Transport firms are having to emphasise productivity improvements too, in response to lower passenger volumes and increased competition. Innovation and operational resilience need to be facilitated by agile delivery methods and the latest digital technologies.

However, transport operators face missed targets for business transformation programme delivery due to various internal and external factors.

Transport

Revolutionising Transportation: Pioneering Smart, Sustainable and Connected Mobility

In the transport sector, BTI 2023 highlights the increased focus on productivity and innovation using cutting-edge technologies. Despite ongoing challenges, such as skills shortages and scaling up pilots, sustainability emerges as a priority for the industry.

Transport firms are having to emphasise productivity improvements too, in response to lower passenger volumes and increased competition. Innovation and operational resilience need to be facilitated by agile delivery methods and the latest digital technologies.

However, transport operators face missed targets for business transformation programme delivery due to various internal and external factors.

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business impact, User acceptance, Improving customer experience, Improving our sustainability

Skills gaps and talent shortages remain significant challenges, leading companies to explore diverse hiring and automation. Firms also face instability and uncertainty, with 71% having scaled back digital transformation plans.

Customer experience remains crucial, and while transport firms leverage AI and machine learning, they lag in data analysis and design thinking.

Sustainability is a focus area, with 84% aligning their programmes with the UN’s environmental goals, but concrete actions are still needed, such as Net Zero plans and circular business models.

Get your copy of the BTI 2023 report to explore in more detail how the transport sector is driving change through digital transformation, innovative business models, and a focus on sustainable, intelligent mobility solutions.

Skills gaps and talent shortages remain significant challenges, leading companies to explore diverse hiring and automation. Firms also face instability and uncertainty, with 71% having scaled back digital transformation plans.

Customer experience remains crucial, and while transport firms leverage AI and machine learning, they lag in data analysis and design thinking.

Sustainability is a focus area, with 84% aligning their programmes with the UN’s environmental goals, but concrete actions are still needed, such as Net Zero plans and circular business models.

Get your copy of the BTI 2023 report to explore in more detail how the transport sector is driving change through digital transformation, innovative business models, and a focus on sustainable, intelligent mobility solutions.

BTI 2023 Ireland Spotlight

THE PROMISE OF TOMORROW VERSUS THE CHALLENGES OF TODAY

The BTI 2023 Ireland Spotlight highlights the rapid change that Irish businesses are currently undergoing. In a dynamic and ever-evolving business environment, driven by technological advancement, shifting work styles, and a heightened emphasis on diversity and sustainability, the need for business transformation in Ireland has reached a critical juncture. However, despite these challenges, Ireland remains resilient. The BTI 2023 Ireland Spotlight shows that businesses are optimistic that technological innovations can help drive higher revenue when implemented thoughtfully and strategically.

BTI 2023 Ireland Spotlight

THE PROMISE OF TOMORROW VERSUS THE CHALLENGES OF TODAY

The BTI 2023 Ireland Spotlight highlights the rapid change that Irish businesses are currently undergoing. In a dynamic and ever-evolving business environment, driven by technological advancement, shifting work styles, and a heightened emphasis on diversity and sustainability, the need for business transformation in Ireland has reached a critical juncture. However, despite these challenges, Ireland remains resilient. The BTI 2023 Ireland Spotlight shows that businesses are optimistic that technological innovations can help drive higher revenue when implemented thoughtfully and strategically.

While Irish businesses are optimistic, momentum in business transformation and sustainability still lags, with projects missing deadlines due in part to skills shortages. Understanding that technology is about people, not just systems, will be key to business transformation success. Adopting a digital-first mindset and embracing sustainability are additional areas that rank lower on Irish leaders’ agendas compared to global peers, hindering transformation initiatives.

Explore the BTI 2023 Ireland Spotlight for invaluable insights into the challenges Ireland’s businesses face and discover the keys to successful business transformation in a quickly evolving and competitive market.

While Irish businesses are optimistic, momentum in business transformation and sustainability still lags, with projects missing deadlines due in part to skills shortages. Understanding that technology is about people, not just systems, will be key to business transformation success. Adopting a digital-first mindset and embracing sustainability are additional areas that rank lower on Irish leaders’ agendas compared to global peers, hindering transformation initiatives.

Explore the BTI 2023 Ireland Spotlight for invaluable insights into the challenges Ireland’s businesses face and discover the keys to successful business transformation in a quickly evolving and competitive market.

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