Who is the client?
The Rank Group Plc (Rank) is a leading European gaming-based entertainment company, with the standalone brands Grosvenor Casinos, Mecca Bingo and Enracha. The Group has been in operation for nearly 85 years.
Working as the group’s sole Quality Assurance partner, we developed an innate understanding of Rank’s inner workings, IT infrastructure, platforms and processes. Rank has come to place great trust in Expleo’s domain expertise and consistent proprietary methods for testing, integration, and technology roll-out within budget, and to deadline, over a successful 20-year relationship.
What is the problem?
This project was established to ensure Rank’s games service offerings were congruent with recent UK Gambling Commission remote gambling and software technical standards (UKGC-RTS) compliance guidelines.
What is the Expleo solution?
As a first step, we performed a thorough impact assessment of UKGC-RTS requirements on the agreed game providers on the Rank brands Grosvenor Casinos and Mecca Bingo.
We conducted rigorous testing of Rank sites by considering integration with Bede (Backend) and Epi (Frontend) portals, while ensuring alignment with approximately 18 other third party game providers. We provided project management leadership and channelled the resources of all the teams towards the overarching project goal: to ensure all game providers maintain full compliance with UKGC-RTS guidelines.
Our Sprint and Core BAU regression teams conducted comprehensive end-to-end regression testing in accordance with the UKGC-RTS requirements and in line with Rank’s expectations. The automation team carried out regular regression tests to check if existing features were working as desired. Our QA specialists designed test cases to facilitate 100% coverage across various platforms such as desktop, mobile, web and native/wrapped apps. Our measured, proactive approach helped developers identify prospective granular-level challenges that might arise in the future.
What were the results?
Our approach ensured that the game service offerings were UKGC compliant across Rank’s major brands (Grosvenor Casinos and Mecca Bingo). There was no loss of revenue caused by non-compliant or untested games having to be withdrawn.
The risk of Rank being fined by the UK Gambling Commission (UKGC) if they continued to offer gaming services while not being compliant was removed.
In addition, there was no impact on user’s customer experience; instead, an enhanced journey was implemented and presented to end users, resulting in no loss in customer retention.
How did that help to develop a culture of compliance?
Our experience gauging business preparedness for regulatory changes helped Rank adopt best practices that would yield current and future benefits. By executing a disciplined approach to testing, we integrated specific UKGC-RTS checks within the regression pack, while ensuring the sustainability of the code for upcoming releases. We identified potential regulatory vulnerabilities and provided Rank with the tools to uphold a culture of compliance going forward. Additionally, we streamlined Rank’s defect management and resolution process, through in-testing defect identification.
The quality of Expleo staff was excellent as they had good domain knowledge and experience. They worked with confidence and dedication, highly reliable team with sterling work. The targeted business solution UKGC-RTS was achieved and delivered on time and on budget though it was quite challenging.
With the constant tweaks in scope and time crunch, the team was so accommodative and worked closely with the developers and the product owner to deliver the project. The quality of testing was impressive as they identified some key defects which are crucial to the business solution.
I look forward to work with the Expleo team in the future as I have the confidence that they can support in delivering the projects on time with quality.
QA Test Manager, The Rank Group plc
Could it work for me?
Contact us to discuss how we could apply to same solution for your business.
