The reality of balancing AI, Automation and People
Now more than ever, we are having to tackle problems that we have not seen before, grappling with the question of how our workforce can not only survive but thrive in the era of AI and automation. At our event in collaboration with Microsoft – ‘Thriving in the Workforce Renaissance: The reality of balancing AI, Automation and People‘ – we exchanged ideas, considered some big questions, and looked to a future that is still being written.
As AI and automation continues to advance, it’s crucial for businesses and leaders to harness its potential for innovation, efficiency, and improved decision-making. Embracing AI and automation can lead to smarter, data-driven solutions and open doors to a world of new possibilities.
Our two speakers, Rebecca Keenan, Global Head of Intelligent Automation, Expleo and Philip Mangan, Senior Partner Technology Manager, Microsoft, gave compelling examples and thought-provoking insights as they navigated the complex landscape of technological advancements and the human workforce. Their discussion not only shed light on the challenges posed by AI and automation but also on innovative solutions and strategies for fostering a thriving workforce during this transformative era.
Amongst the topics discussed:
- The integration of AI and automation technologies ensures that people are utilised optimally, enabling organisations to meet deadlines and deliver high-quality results consistently and at scale.
Enhancing Customer Experience:
- By leveraging AI and automation for swift resolution of customer issues, organisations can enhance satisfaction levels and foster stronger brand loyalty.
- Using AI and robotics, Expleo is enabling eir to process more than 10,000 customer requests each month, with approximately 70% of those requests being fully automated. Discover more
Empowering Your Team:
- AI and automation will revolutionise team dynamics. By automating routine tasks, there is more time for strategic thinking and creativity. Access to real-time data insights enables confident decision-making, while streamlined communication enhances collaboration.
The future, it seems, has arrived at our doorstep. We are witnessing a renaissance in how we work and how we create solutions. However, there is a distinct sense of nervousness in the air as we recognise that amongst the game-changing innovations, a delicate equilibrium must be maintained. When talking on the importance of this balance, Philip said “The most important asset that you have in any company is your people. They’re the people that have all the knowledge, all the history and the that’s basically what keeps your business ticking.”
Success in this time of change hinges not only on how well you can embrace and run advanced technologies, but also on mastering the balance between machines and humans. This is an everyday challenge being faced by organisations. How do we integrate AI without losing human connection? How do we ensure human in the loop automations prevail? How do we ensure AI and automations are fair and equitable in their deployments?
A change in everything
Big questions call for equally impactful answers. The need for organisational change has never been more pressing. As Rebecca, said, “Everything needs to change in your organisations.” The transformation journey that organisations need to go on to remain both relevant and resilient must go through all facets of the business. “Think about your operating models, how you procure things, how you train people, how you promote people…the change has to be fundamental.”
As we navigate the reality of balancing AI, automation and people, there is a lot for us to consider. As Alan Turing, one of the visionary fathers of modern computer science said, “We can only see a short distance ahead, but we can see plenty there that needs to be done.”