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Expleo AI Pulse

What feeling is leading sentiment on AI in business this month?

In a landscape where understanding of AI is changing all the time, so too are the opinions of the people deploying and using the technology in their working lives. 

The Expleo AI Pulse tracks the attitudes of working-age adults towards AI-led technology on a monthly basis – measuring levels of worry, excitement, trust and confidence – to uncover the emotional forces shaping behaviour, long before decisions are made.  

AI Pulse

The confidence index

What sentiment is leading businesses in AI?

Latest score Timeline

Is AI a risk or benefit to business?

Do business leaders believe AI is an overall risk or benefit to business (Net Promoter Score)

Businesses across France, Germany and the UK overwhelmingly see AI as a benefit rather than risk. Nonetheless, January 2026 has seen a notable shift with reduced optimism in all markets, bringing the overall Net Promoter Score below 50, the first such significant drop captured by the Expleo AI Pulse.

Are people worried about the cybersecurity risks that come with AI?

Are business leaders worried about the cybersecurity risks AI poses to businesses (Net Promoter Score)

While positivity and confidence might have dimmed in other areas, fears around the cybersecurity risks AI poses for businesses have subsided in all markets. The overall position remains conflicted and there is a notable difference in opinion, with French business leaders still notably more worried than their German counterparts while the UK falls roughly between the two.

Are workers worried about the impact of AI on their jobs?

Are business leaders worried about the risk AI poses to their jobs (Net Promoter Score)

Respondents across France, Germany and the UK continue to show low levels of concern about the immediate impact of AI on their jobs. There continues to be a degree of volatility in attitudes, however, with both German and UK business leaders notably more bullish in their position in January while French sentiment remained consistent with just a one-point variance month-on-month.

How we collect our data

Insights are taken from a monthly survey of representative sample of 600 working-age adults across the UK, France and Germany in management and leadership positions, measuring levels of worry, excitement, trust and confidence in AI-led technology.

Question of the month

Concerns around the accuracy and reliability of data or responses received from AI tools, in the shape of hallucinations or otherwise pose a significant problem for businesses embedding these tools into day-to-day operations. Our survey showed this is front of mind for many, with 52% of respondents saying they are concerned by the accuracy and quality of data they receive from AI tools. However, there was a notable split in attitudes by market with overall levels of concern higher in the UK and France, at 59% and 55% of respondents respectively, compared to just 43% of respondents in Germany.

Which areas do you think businesses will prioritise for AI investment in 2026?

As we entered the New Year, we asked our respondents which areas businesses will invest in. With Gartner predicting 2.5 trillion USD in 2026 – a 44% year-on-year increase – AI promises to be high on agendas once again.

Number one on the list? Cybersecurity. In all three markets, this area was highlighted as the main area of investment, highlighted by 41% of all respondents. As the AI Pulse has shown elsewhere, concerns over cybersecurity and AI remain front of mind. As such, businesses are looking to counteract that risk.

Trailing behind as the second and third highest rated priorities was automation (30%) and data analysis & insights (29%). These have long been identified as areas where AI can have major efficiency gains for businesses, and it looks as though more are looking to capitalise on those benefits.

How concerned are you the environmental impact of AI technologies your company uses or creates?

With AI agents now replacing everyday web searches and becoming embedded into more and more daily tasks, conversations about the environmental impact of AI are growing louder.

Of the countries surveyed in November’s AI Pulse, the proportion of respondents ‘concerned’ or very ‘concerned’ with the environmental impacts of AI technologies used or created by their business was just 42%. However, this varied significantly by market, with concern highest in the UK (54%). By comparison, just 43% of French and 30% of German respondents were ‘concerned’ or very concerned.’ This highlights the latest disparity in attitudes between our markets, perhaps reflecting the levels of adoption in each.

How concerned are you about AI’s use for monitoring productivity and performance in the workplace?

In October, the notion of AI in monitoring productivity and performance in the workplace gained momentum. When surveyed on the use of the technology for this purpose, 50% of respondents said they were somewhat or very concerned. However, this number varied significantly by market, reaching 56% in the UK and falling to 38% in France and 39% in Germany. This disparity perhaps reflects the strong culture of employee rights in the latter, as well as a cooling job market in the UK.

Are we in an AI bubble?

Investments in AI technologies continue at a sustained pace. According to the European Parliament, last year European countries invested a combined total of some €19.4 billion (report published in September 2025 entitled "Making Europe an AI continent"). This is significantly less than in the USA, where over €109 billion was invested during the same period. Nevertheless, the debate about a potential "AI bubble" gains momentum in the media and is being felt by companies across the world. While business leaders remain confident in the potential of AI, as highlighted by the Expleo AI Pulse confidence index, 49% surveyed in September believe we are already in an "AI bubble," compared to 41% who do not.

Will regulations support ethical use of AI in business?

With adoption levels of AI growing almost exponentially, national governments and international bodies are moving to create legislation which supports growth and innovation, while protecting users. Respondents across the UK, France and Germany are overall cautiously optimistic about the capacity for regulations to strike this balance, with 50% saying they will support ethical use of AI in business, compared to just 25% believing they will not.
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