Paris, France – 27 March 2025 – Expleo has completed its annual Customer Satisfaction (CSAT) Survey for 2024, receiving an overall customer satisfaction score of 91%, the company’s highest–ever score and 2% higher than in 2023.
Furthermore, Expleo has achieved a Net Promoter Score (NPS) of 35, six points higher than in 2023, and almost double the industry average of 18 for 2024[1]. In total, 43% of those surveyed scored Expleo either nine or ten when asked how likely out of ten they would be to recommend Expleo.
[1]Industry benchmark based on INIT studies of similar companies comprising over 200,000 respondents across 31 surveys
Customers were also asked to score Expleo against key domains of service with Expleo scoring highly – and improving year-on-year – in key categories including:
- Quality of relationship: 93% satisfaction (+1% year-on-year)
- Project conduct: 88% (+5% y-oy)
- Commercial offers: 87% (+3% y-oy)
- Quality of service: 87% (+1% y-oy)
- Proactivity: 85% (+5% y-o-y)
Word cloud representing the most popular responses to the question “How would you describe Expleo in three words?” (Size of words appears to scale with popularity of answer)
Christine Ravanat, CMOof Expleo, commented:“With the market challenges the world faces today, having a partner you can trust is more important than ever. We’re extremely pleased to have achieved our best ever customer satisfaction and Net Promoter Score in 2024. This reflects the emphasis we place on partnering with clients to deliver true ROI and meaningful results.”
The study was conducted by customer satisfaction and experience specialists, INIT in late 2024 and included a representative sample of Expleo’s client base across industries and geographies.
