Who was the client?
A leading South African bank that aimed to transform digital banking by enabling seamless client onboarding through a mobile app.
What was the problem?
The solution enhanced the success rate of digital client onboarding. Today, this system onboards numerous new customers into the client base, setting a benchmark for mobile banking innovation. Beyond onboarding, it has developed into a key security feature, facilitating self-identification, FICA verification, and ensuring compliance with the South African Reserve Bank (SARB) regulations.
Solution
To enhance the reliability of the biometric verification process, Expleo helped refine the system by adjusting the facial recognition threshold. An additional verification step was introduced during card delivery and collection, ensuring higher accuracy in authentication while maintaining compliance with regulatory requirements.
Results
The solution enhanced the success rate of digital client onboarding. Today, this system onboards numerous new customers into the client base, setting a benchmark for mobile banking innovation. Beyond onboarding, it has developed into a key security feature, facilitating self-identification, FICA verification, and ensuring compliance with the South African Reserve Bank (SARB) regulations.
Small business owners also benefit, as the system simplifies digital onboarding, reducing administrative burdens and making banking more accessible. Through this innovative approach, Expleo has played a vital role in shaping the future of secure, digital-first banking in South Africa.
