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Driving digital acceleration for a leading financial institution

A person in a business suit is pressing a translucent touch screen. The screen displays an abstract network of interconnected squares and circles, symbolizing technology, connectivity, or data flow. The background is blurred, focusing on the finger and the screen.

Who was the client?

One of South Africa’s largest financial institutions, a key pillar of the continent’s banking ecosystem, trusted by millions of individuals and businesses across Africa.

What was the problem?

The demand for faster, richer digital banking experiences grew, and customers expected seamless integration with the tools they already used. The client recognised the urgency of digital transformation, but legacy systems and manual processes were slowing progress.

Key challenges included:

  • No centralised platform to onboard and manage third-party Value-Added Services (VAS)
  • Manual quality assurance and testing processes that extended-release timelines
  • Limited ability to scale or automate activities across frequent digital releases.

Solution

Expleo embedded agility, automation, and future-proof architecture, helping the customer to:

  • Implement a modular VAS platform that made it easier to integrate and manage partnerships, unlocking faster time-to-value for third-party services.
  • Develop automated regression and API test suites, slashing manual testing overhead and accelerating release cycles.
  • Adopt Agile delivery rhythms to drive collaboration, speed up feedback, and ensure every sprint delivered measurable progress.

Results

Expleo’s support enabled the client to fast-track their digital transformation with tangible improvements across their operations:

  • Improved test coverage across critical functional areas.
  • Faster, more reliable digital launches.
  • Fewer production issues and quicker time to market.
  • Enhanced operational agility and customer experience.

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