How Process Automation (PA) generated time and cost savings, and increased compliance.
Challenges
- Obtaining and combining data from multiple sources
- Optimising partly automated processes
- Processing over 100,000 customer records in reasonable timeframes
Solution
Expleo’s multi-skilled team of consultants implemented process automation along with a range of complementary integrated technologies.
Combining Microsoft Power Apps and Power Automate with a Blue Prism process we automated adjuster compliance. A notification is now sent to adjusters informing them of the need to complete a claim or contact the customer before the deadline. Around 2,000 claims are now processed daily, with timely communication to customers improving significantly.
With previous week-long processes reduced to hours and seamless integration between departments and systems, Expleo has helped this leading Global Insurance company amplify the impact of every member of its team.
Expleo has been a tremendous partner in our organization’s RPA journey. The team brings automation expertise in development, strategic delivery and training. They can help you determine how to prioritise opportunities, assess value, and deliver automations across an enterprise.
COVID-19 continues to impact organisations across the world. For those like our client, with PA in place, tactical solutions deployed within days have provided a lifeline.
Our client offered a relief refund to support customers during the challenging time, with each claim noted in its tracking system.
Without process automation, combining multiple data sources and manually adding notes to applications took three minutes per record. This was not practical when serving over 100,000 customers.
With Power Query, the Expleo team combined data from multiple sources into a single file. This enabled bots to add data to the work queue and begin processing right away. By leveraging API’s to run tasks, the development process took less than a week.
Claim processing time was under one second per record with an exception rate of less than 1%.
If you have experienced any of the challenges discussed above, book a call with a member of our expert team.
Which looks at the latest developments in Process Automation across five key territories:
- Utilising the tech-driven generation
- Unifying people and robots
- Identifying barriers to RPA adoption
- Implementing Process Automation
- Empowering your workforce
Client benefits
DIGITAL TRANSFORMATION
Hyperautomation
At every step of the product and service lifecycle, Expleo improves process efficiency through robotic process automation and machine learning, enabling the execution of error-free tasks, at high volume and speed.
