Hyperautomation is a new phenomenon that is currently taking the business world by storm. Expleo looks at hyperautomation now and into the future in this series case studies for multiple clients in the Life Sciences & Healthcare industry.
Expleo implements an enterprise-wide automation programme to optimise and automate processes at scale.
The healthcare and life sciences sector can benefit from hyperautomation solutions, providing efficiencies across the business and delivering better patient outcomes. Automation solutions can improve your supply chain management, back-office operations, clinical trial data handling, contact centres, and compliance.
Expleo is working with healthcare and life science providers across the group tackling challenges at strategic, operational and risk mitigation level, while keeping the patient at the heart of this transformation. As we implement digital technologies with a holistic approach, we thus provide a more effective connectivity R&D, a pragmatic IT/OT manufacturing, an E-healthcare expertise and world class quality assurance for healthcare systems. We are not only smart suppliers, but we also make patient-centricity come true.
Expleo have been working in partnership with our client across multiple projects for several years – including process optimisation using automation. The technology solutions used today vary across teams and functions. They include back-office handling of data with RPA, chatbots working with teams to increase compliance reporting and predictive analytics being utilised in the supply chain to ensure adequate material is always available.
- Ensuring the right technology is implemented for each process
- Multiple teams working together when multiple technologies are required for end-to-end automation
- Increased reporting requirements
- Operating model updates to ensure continuous improvement is always present when automations are deployed to production
Expleo were able to address these challenges by creating a cross-skilled team – including business analysts, developers, agile coaches, and design thinking experts. Expleo worked to our tried and tested automation methodology for delivery, while also running proof of values on new ideas and technologies that could aid the team. Expleo, while working across several areas of the business, continuously learn from each other’s experiences. Key to this is the work that the Expleo business process optimisation and management team do. It is key to understand processes and any upstream or downstream ramifications that automation will have when deciding the best solution to bring forward. It is also key to understand the benefits that will be realised when deciding if the ROI on a solution is worth it.
- Payments in SAP processed in eight seconds per record for a core finance process
- Chabot supporting operational staff returning results in two seconds
- Reporting process gives 1000 hours per year back to a team
- Innovation network established
Looking to the future
Hyperautomation is a new concept that many organisations are at the early stages of implementing. Expleo is working with our client to focus on business process optimisation, expanding the automation footprint they have with current technology platforms and running continuous innovation sessions to bring in new technology as it is required.
We are seeing an increasing need for multiple technologies to be used to automate end-to-end. For example bringing together chatbots, RPA and data analytics, is increasing what we can do and what we can learn.