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case study

Powering the energy industry retail systems revolution with the DCC and Ofgem

Key Figures DCC Expleo

Since 2019, Expleo has been working with the DCC to digitise the UK energy sector. During this period, we have worked with our partners to provide continuous improvement to a major transformation programme through the proactive use of programme and technical assurance. 

The Data Communications Company (DCC) are delivering the core systems required for the Ofgem-led Switching Programme, that will allow customers to change energy suppliers faster and more reliably. Consumers will be able to switch their energy supply within 24 hours, leading to increased market competition that will encourage savings for consumers. 

Expleo is a the DCC in the design, build and test phase of the programme, as the Core Systems Assurance partner, working with industry service providers and DCC’s suppliers to ensure systems are functioning, changes are delivered according to timelines, and risks are identified and mitigated. 

Funmi Brady, Programme Director, Central Switching Programme at Smart DCC, explains “the added value of real-time, independent assurance in this complex, digital upgrade for the UK energy sector is fundamental for achieving success in our journey towards a market-wide transition. By treating assurance as a strategic tool, rather than a box-ticking exercise, Expleo have become a critical friend of the delivery team.” 

The challenge

The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors, and costs, which are often borne by consumers. 

The DCC were looking to meet bold and ambitious targets with the support of a reliable and innovative partner to enable consumers to switch energy supplier more quickly and successfully.  

The solution

Thanks to our long standing expertise within the energy sector, having worked with major players across the globe, Expleo provided programmatic and technical assurance to the delivery of the core systems, and additionally supported  the delivery of a successful transition by assuring over 160 energy supply companies on behalf of Ofgem through our management consultancy arm of the business, Moorhouse Consulting.  

Rachel Eyres, Head of Energy & Utilities UK at Moorhouse Consulting says “the industry still has a long way to go in adapting its legacy systems and processes to meet new demands of a digital native customer base. Exploiting new technologies to improve flexibility and efficiencies driven by the technical experts at Expleo, and the innovative thinking to drive organisational change with Moorhouse Consulting, is helping the DCC to make huge strides towards industry change and growth.” 

The benefits

When consumers can switch easily and with confidence, they stimulate competition in the sector. This will result in greater take-up of renewables and lower monthly energy bills for households. 

Together, we are helping to digitise the current UK energy market, so that consumers can switch suppliers more easily and get the best deal possible. This sector transformation will also help accelerate the UK’s journey to net zero.  

Expleo has been a vital part of enabling high quality, on time delivery by the Programme. It has brought experienced staff and a clear understanding of how to add value from assurance activities in support of the delivery teams from DCC and its service providers and other Parties Under Integration. At all stages the Assurance Reports it has produced have been insightful and provided a positive challenge to our team.

Funmi Brady, Programme Director, Central Switching Programme at Smart DCC

QUALITY & TESTING

Quality assurance & execution

With a 40 years proven track record in Quality Assurance, Expleo provides a world class quality assurance service in multiple industry verticals, fully embedded with our clients’ teams. We bring teams that match our clients’ structure and skills to ensure effective delivery at all levels.

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