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case study

Bolstering our client’s innovation DNA with trusted partner service

Bold ambitions

  • Increase flexibility and confidence of the assurance of their technology solutions by bringing on a quality assurance partner.
  • Provide expertise to oversee the quality of project delivery from underperforming third- party vendors.​
  • Develop a more sophisticated and mature testing and quality assurance process without requiring micro-level management from the client.​
  • Harmonise and streamline what was a siloed approach to testing and quality assurance.​
  • Provide our client with greater control and autonomy over the quality of delivery into its technology base, ensuring safer delivery of solutions out to their markets.

Reliable solutions​

  • With the programme already in flight, we could not impact timelines. We needed to move fast, quickly understand problems and design solutions to facilitate a successful implementation within the deadlines.​
  • Work collaboratively and obtain essential information from another management consultancy, while balancing this working relationship with the client correspondence.​
  • Quickly assess granular-level challenges that were not referenced in the original RFP and build trust with non-Expleo personnel. ​
  • Secure early input from the client’s subject matter experts in project-relevant business strands, who were very often focused on previous releases or non-project related challenges. ​
  • Build trust among key business stakeholders who were extremely cautious. ​
  • Garner buy-in from Programme Director and Cross-Divisional Business Director around the value Expleo will bring to deliver on our promises.​

Client benefits

+ Well-defined team structure and distinct roles for key Expleo personnel. This was critically important due to our client’s high volume of suppliers and third-party vendors – all of whom were required to contribute to the project, understand what was needed of them, and when.​

+ Conduct an unvarnished assessment of current structures, with an unwavering focus on simplifying processes so they were easier to follow.​

+ Design our governance, structure, and methodology to suit the delivery requirement for the particular piece of work.​

+ Provide assurance and sound advice to third-party vendors in order to prevent issues cropping up further down the line.​

+ Reduce the number of test processes being carried out in tandem. Imbue a ‘start-to-finish’ culture as opposed to ‘stop-start’.​

+ Assertively take responsibility for actions and design the tests wanted, not what the third party was delivering. ​

TRANSFORMATION CONSULTANCY

Business analysis & transformation

Expleo supports businesses through change management, and successfully adapting to new situations in a continuously evolving environment. Through business process improvement and optimisation, Expleo is transforming business operational resilience and performance.

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