Our client is a world-renowned retailer focused on the fashion, beauty and homeware space. With approximately 70,000 employees across 14 countries in Europe and North America, the breadth of the group’s operations comprises over 400 stores globally.
Bold ambitions
- Increase flexibility and confidence of the assurance of their technology solutions by bringing on a quality assurance partner.
- Provide expertise to oversee the quality of project delivery from underperforming third- party vendors.
- Develop a more sophisticated and mature testing and quality assurance process without requiring micro-level management from the client.
- Harmonise and streamline what was a siloed approach to testing and quality assurance.
- Provide our client with greater control and autonomy over the quality of delivery into its technology base, ensuring safer delivery of solutions out to their markets.
Reliable solutions
- With the programme already in flight, we could not impact timelines. We needed to move fast, quickly understand problems and design solutions to facilitate a successful implementation within the deadlines.
- Work collaboratively and obtain essential information from another management consultancy, while balancing this working relationship with the client correspondence.
- Quickly assess granular-level challenges that were not referenced in the original RFP and build trust with non-Expleo personnel.
- Secure early input from the client’s subject matter experts in project-relevant business strands, who were very often focused on previous releases or non-project related challenges.
- Build trust among key business stakeholders who were extremely cautious.
- Garner buy-in from Programme Director and Cross-Divisional Business Director around the value Expleo will bring to deliver on our promises.
Client benefits
+ Well-defined team structure and distinct roles for key Expleo personnel. This was critically important due to our client’s high volume of suppliers and third-party vendors – all of whom were required to contribute to the project, understand what was needed of them, and when.
+ Conduct an unvarnished assessment of current structures, with an unwavering focus on simplifying processes so they were easier to follow.
+ Design our governance, structure, and methodology to suit the delivery requirement for the particular piece of work.
+ Provide assurance and sound advice to third-party vendors in order to prevent issues cropping up further down the line.
+ Reduce the number of test processes being carried out in tandem. Imbue a ‘start-to-finish’ culture as opposed to ‘stop-start’.
+ Assertively take responsibility for actions and design the tests wanted, not what the third party was delivering.
TRANSFORMATION CONSULTANCY
Business analysis & transformation
Expleo supports businesses through change management, and successfully adapting to new situations in a continuously evolving environment. Through business process improvement and optimisation, Expleo is transforming business operational resilience and performance.
